Global Field Service & Technical Support Lead

Bio-Techne; San Jose (CA); Hybrid; USD 71,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Pet insurance

401k with ESPP

HSA/FSA

Tuition reimbursement

Mentorship and development

Volunteer time off

Job summary

Bio-Techne in San Jose, CA is seeking a Service Support Manager to act as a technical authority for selected product lines. You will own complex escalations, provide field service leadership across the product lifecycle, and coordinate with Engineering, Product Management, Operations and Quality to maintain service capability worldwide.

You will translate field needs into actions, develop documentation and training, support new product introductions, and drive improvements based on field

Qualifications

• Bachelor’s degree in Engineering or related field with 2+ years in Life Science or 5+ years in cGMP environment.
• Strong ability to analyze field symptoms, data, and drive root-cause resolution.
• Knowledge of ProteinSimple instrumentation and field support is desirable.
• Ability to translate complex technical information for field teams and cross-functional partners.

Responsibilities

• Own technical support and escalations for assigned product lines, supporting field investigations and timely resolution.
• Represent Field Service in new product introductions and product changes to ensure service readiness.
• Develop and maintain standardized service documentation, resources, and training programs.
• Support global Field Service regions by connecting regional needs with internal teams and communicating changes.
• Monitor field performance and customer feedback to drive improvements in product, process, and training.
• Collaborate with Engineering, Product Management, Operations, Quality and Technical Support to address serviceability gaps.

Skills

Technical troubleshooting

CRM familiarity

Cross-functional collaboration

Communication skills

Education

Bachelor’s degree in Engineering / Bioengineering / Biological Sciences / Biotechnology or related field

Tools

CRM databases

Microsoft Office

Job description

Bio-Techne in San Jose, CA is seeking a Service Support Manager to act as a technical authority for selected product lines. You will own complex escalations, provide field service leadership across the product lifecycle, and coordinate with Engineering, Product Management, Operations and Quality to maintain service capability worldwide.

You will translate field needs into actions, develop documentation and training, support new product introductions, and drive improvements based on field