Global Field Ops Manager - Retail & Merchandising

Starlink; Hawthorne (CA); On-site; USD 90,000 - 135,000; Full time

Job summary

SpaceX, the company behind Starlink, seeks a Field Operations Manager to lead in-market channel programs and field logistics with vendors worldwide. This role ensures compliant retail execution, reliable display programs, and timely activations across regions, with frequent travel to markets and partner sites.

You will collaborate with omnichannel marketing managers, oversee audits, vendor onboarding, and inventory/3PL coordination to meet brand standards and program success.

Qualifications

• Bachelor’s degree.
• 6+ years in field marketing, retail execution, merchandising operations, or trade marketing.
• Hands‑on experience running audits, display resets, or vendor‑managed field programs.
• Proven ability to work with marketing stakeholders and cross functional partners.
• Ability to travel to markets and vendor sites, including during peak retail windows.

Responsibilities

• Design and run merchandising and compliance audits covering planogram adherence, display quality, POS placement, display compliance, and brand standards.
• Convert audit results into corrective actions with retailers, distributors, and marketing owners, and track trends.
• Forecast, order, and manage repair & maintenance parts for displays across multiple displays and retailers.
• Source, qualify, and contract field-merchandising, audit, and install vendors; maintain coverage maps, rate cards, SLAs.
• Run local sourcing or RFPs where a global vendor cannot serve a market; onboard vendors to brand guidelines and reporting tools.
• Schedule and supervise installs, refreshes, teardowns, and ensure inventory arrives before crews; close waves with logs.
• Manage 3rd-party labor teams for assisted-selling programs across multiple initiatives.
• Set inventory minimums and replenishment rules by region; manage 3PL SLAs, damage, and kit availability.
• Join campaign planning early to flag lead times, cost and execution risk; report status to marketing team.
• Feed field insights back to omnichannel marketing managers for continuous improvement.

Skills

Field marketing

Vendor management

Audits & compliance

Cross-functional collaboration

Education

Bachelor’s degree

Job description

SpaceX, the company behind Starlink, seeks a Field Operations Manager to lead in-market channel programs and field logistics with vendors worldwide. This role ensures compliant retail execution, reliable display programs, and timely activations across regions, with frequent travel to markets and partner sites.

You will collaborate with omnichannel marketing managers, oversee audits, vendor onboarding, and inventory/3PL coordination to meet brand standards and program success.