Global Export & Logistics Coordinator

Jobtailor; Mayfield (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Mayfield, OH is seeking a detail-oriented export and customer service professional responsible for issuing quotations, processing sales orders, coordinating shipping, and preparing export documentation.

The role requires wholistic understanding of customs, HS codes, and ERP systems (IFS), with strong communication and organizational skills to meet deadlines and ensure customer satisfaction.

Qualifications

• ,Two years of college minimum; Bachelor's preferred.
• ,
• 2-4 years experience in a customer service environment, preferably in a Manufacturing or export setting.
• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint).
• ERP experience, especially IFS.
• Organized, fast-paced, able to meet deadlines.
• Excellent verbal and written communication.
• Ability to set priorities and manage time.
• Analytical and problem-solving skills.
• Strong math skills and unit conversions.
• Spanish language knowledge beneficial.
• Customs compliance and hazardous material knowledge preferred.

Responsibilities

• Produce accurate quotations through evaluation of specs, pricing, lead times, delivery terms, and packaging.
• Process sales orders for production and expedite orders; coordinate shipping with facilities, vendors, and freight forwarders.
• Prepare export documentation for US and international customers, including HS codes.
• Understand country customs and import laws to assist shipments.
• Prepare shipping documents using third-party portals for each country.
• Finalize customs docs before shipment date.
• Communicate with customers, freight forwarders, banks, and internal teams via phone and email.
• Maintain customer account records and update terms/instructions as needed.
• Review contracts and terms to ensure compliance and acceptance.
• Prepare sales reports and other analyses.
• Perform additional duties as needed.

Skills

Communication

Time management

Analytical skills

Problem solving

Math skills

Unit conversion

Spanish (beneficial)

Education

Bachelor's degree in business or marketing

Tools

IFS ERP

Outlook

Word

Excel

PowerPoint

Job description

Jobtailor in Mayfield, OH is seeking a detail-oriented export and customer service professional responsible for issuing quotations, processing sales orders, coordinating shipping, and preparing export documentation.

The role requires wholistic understanding of customs, HS codes, and ERP systems (IFS), with strong communication and organizational skills to meet deadlines and ensure customer satisfaction.