Global Enterprise Product Support Manager

Screendesk; New York (NY); On-site; USD 165,000 - 210,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Anthropic is hiring a Product Support Manager for NYC, Seattle, or San Francisco to lead a team of Product Support Specialists and enhance our Enterprise Support offering. You will guide coaching, performance, and capacity while collaborating with regional teams to ensure high-quality experiences across Anthropic’s products.

This role emphasizes data-driven decision making, cross-functional partnership with GTM, and a focus on high-touch enterprise support in a fast-paced AI environment.

Qualifications

• Experience leading product support teams.
• Background in B2B Enterprise or strategic support.
• Strong analytical and stakeholder management skills.

Responsibilities

• Hire, lead, and develop a team of Product Support Specialists.
• Coach and develop direct reports and their career goals.
• Monitor team performance and adjust strategy as needed.
• Manage day-to-day operations and capacity.
• Collaborate with regional leaders for global support delivery.
• Work with GTM stakeholders to scope and iterate offerings for strategic customers.

Skills

Product support

People management

B2B Enterprise support

Data-driven decisions

SQL queries

APIs

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

APIs

Job description

Anthropic is hiring a Product Support Manager for NYC, Seattle, or San Francisco to lead a team of Product Support Specialists and enhance our Enterprise Support offering. You will guide coaching, performance, and capacity while collaborating with regional teams to ensure high-quality experiences across Anthropic’s products.

This role emphasizes data-driven decision making, cross-functional partnership with GTM, and a focus on high-touch enterprise support in a fast-paced AI environment.