Global Engagement Operations Lead

University of Rochester; City of Rochester (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Rochester seeks a Business Administrator for Global Engagement to oversee the front office and administrative workflow for the Office for Global Engagement and ISO, ensuring smooth operations and effective communication with partners and international populations.

You will support onboarding, schedule management, data reporting, immigration coordination as ARO/DSO, and drive process improvements while maintaining a welcoming, professional office environment.

Qualifications

• Bachelor's degree and 1 year of business operations or administrative experience.
• Experience in higher education or international engagement preferred.
• Proficient in Microsoft Office.

Responsibilities

• Oversee front office operations for ISO and Global Engagement.
• Coordinate administrative workflows and visitor support.
• Triage inquiries and manage official communications.
• Assist with budgeting, data reporting and process improvements.
• Serve as DSO/ARO for routine immigration requests.
• Plan meetings, events and staff onboarding.

Skills

Excellent written and verbal comms

Strong time-management

Organizational skills

Ability to maintain confidentiality

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The University of Rochester seeks a Business Administrator for Global Engagement to oversee the front office and administrative workflow for the Office for Global Engagement and ISO, ensuring smooth operations and effective communication with partners and international populations.

You will support onboarding, schedule management, data reporting, immigration coordination as ARO/DSO, and drive process improvements while maintaining a welcoming, professional office environment.