Global Enablement & Performance Lead

Jones Lang LaSalle Incorporated; Northern (KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Job summary

Jones Lang LaSalle Incorporated is seeking a Global Enablement & Performance Lead to architect and run the Digital Enablement Hub for a large, global account. You will own governance, performance analytics, and global communications, while leading a team of three Performance Analysts to replace manual tasks with digital and AI‑enabled automation.

Fluent collaboration across regions, strong change management and SOP development are essential to standardize processes and deliver measurable

Qualifications

• Experience designing governance frameworks for complex programs or accounts.
• Proven ability to map processes and create SOPs/playbooks.
• Excellent written and verbal communication for global audiences.

Responsibilities

• Design, implement, and own a centralized system for global account governance.
• Develop and manage RAID logs and reporting cadence for leadership.
• Lead digital transformation to reduce admin burden and automate actions from meetings.
• Coach a small team of analysts and develop dashboards and KPIs.
• Align regional workflows with core technology platforms for consistency.

Skills

Governance experience

Change management

Communication skills

Data analysis

Strategic thinking

Education

Bachelor’s degree in Business/Operations/Communications

Tools

Smartsheet

Monday.com

Asana

Microsoft Teams

SharePoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title

Global Enablement & Performance Lead

Position Level

M3

Workday Job Profile

TBC

Reports into

Global Director – Digital & Transformation

Job Description

We are seeking a results‑oriented leader to own and execute our Digital Enablement Hub strategy, which is designed to create digitally powered, globally consistent ways of working. This senior role is responsible for architecting and managing the account’s operational & governance backbone, including program governance, performance analysis, process standardization and global communications. The ideal candidate will be a hands‑on leader responsible for designing and managing our core account governance framework, transitioning the central platform team to modern digital ways of working, embedding standardized processes, and owning our global communications strategy. You are a strategic thinker who excels at implementation, with a passion for using technology and process to simplify complexity and enhance performance. As the Global Enablement and Performance Lead, you will manage a team of Performance Analysts and be accountable for transforming our operational model. You will replace manual administrative tasks with digital and AI‑enabled automation, embed consistent global processes, and ensure that our teams are empowered by data and clear communication.

Key Responsibilities

• Account Governance & Performance Management: Design, implement, and own a single, centralized system for global account governance.
• Manage the framework for tracking strategic account plans, key milestones, risks, issues, and opportunities (RAID logs) to ensure full visibility for leadership.
• Establish a clear reporting cadence on account health, performance against milestones, and risk mitigation, leveraging outputs from the performance team.
• Serve as the central point of contact for all governance‑related processes and inquiries.
• Digital Transformation & Ways of Working: Lead the initiative to create a modern, digital‑first operational model that reduces administrative burden.
• Architect and implement digital solutions to automate the tracking of actions, decisions, and outcomes from meetings, eliminating the need for manual minute‑taking.
• Evaluate, select, and champion digital collaboration tools (e.g., project management platforms, communication hubs) that drive efficiency and connectivity.
• Train and support team members in adopting new digital behaviors and tools to foster a culture of continuous improvement.
• Process Standardization & Excellence: Develop, maintain, and govern a comprehensive library of global playbooks, Standard Operating Procedures (SOPs), and best‑practice templates.
• Drive the consistent adoption of these standardized processes and workflows across all regions to ensure quality and predictability in our service delivery.
• Work with regional leads to embed approved workflows directly into core technology platforms, making consistency the path of least resistance.
• Global Communications: Develop and execute the global account’s internal communications strategy, ensuring all messaging is clear, timely, and aligned with our objectives.
• Own and manage a centralized communications calendar and platform for all major announcements, newsletters, and updates.
• Craft and distribute targeted, impactful digital communications that keep the global team informed, engaged, and connected.
• Act as the guardian of the account’s internal voice and brand.
• Team Leadership & Development: Provide direct line management, coaching, and professional development for a team of three Performance Analysts.
• Set clear objectives and manage the performance of the analyst team to ensure high‑quality output and alignment with account goals.
• Direct the team’s efforts in developing performance dashboards, monthly operating metrics, KPIs, and governance presentations.
• Harness the analytical power of the team to generate compelling, data‑driven insights for leadership and to support strategic decision‑making.

Qualifications & Experience

• Experience: 5‑7+ years of experience in a role focused on program management, operations, process improvement, or digital transformation, preferably within a large, global organization.
• Governance Expertise: Proven experience designing and managing governance frameworks for complex programs or accounts.
• Tech Savviness: Strong understanding of and hands‑on experience with modern collaboration and project management tools (e.g., Smartsheet, Monday.com, Asana, Microsoft Teams, SharePoint).
• Process Excellence: Demonstrated ability in process mapping, documentation, and creating effective SOPs and playbooks that drive consistency.
• Communication Skills: Exceptional written and verbal communication skills, with experience developing and managing communication plans for a diverse, global audience.
• Change Management: A proven track record of successfully leading change initiatives and driving the adoption of new processes and technologies.
• Education: Bachelor’s degree in Business, Operations Management, Communications, or a related field.
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Salary

Estimated compensation for this position: 130,000.00 – 150,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote – Charlotte, NC, Chicago, IL, Portland, OR

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Opportunity & Accessibility

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We uphold the following state and local non‑discrimination provisions: Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only…

For further information, visit jll.com.