Digital Transformation Process Architect

Relha LLC; Chandler, Northern (AZ, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

JLL is seeking a Digital Transformation Process Architect to maintain the digital backbone across the Americas and LATAM. You will administer platforms, ensure data quality, and support diverse regional teams to deliver compliant, efficient services.

In this role you’ll work with Smartsheet and SharePoint, manage access, assist non-technical users with workflows, and drive governance across global operations.

Qualifications

• 1–3 years of technical support, system administration, data analyst, or IT-adjacent operational support
• High proficiency in Microsoft 365 tools including Excel, Teams, Outlook, SharePoint, and MS Lists
• Experience working with global or cross-regional teams in a multicultural corporate environment
• Strong analytical mindset to diagnose technical and data-related issues across complex digital workflows
• Highly organized with the ability to manage multiple requests and prioritize in a fast-paced environment
• Detail-oriented in data validation, user record management, and access provisioning
• Clear communication to translate technical instructions for non-technical users

Responsibilities

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across all processes and apps
• Act as regional subject matter expert assisting non-technical users in navigating digital workflows
• Identify, document, and escalate system bugs or performance issues to senior engineering and product teams
• Process data correction requests to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata
• Conduct regular data audits to ensure alignment with governance and compliance
• Process user access and platform license requests per security protocols
• Conduct regular access reviews and revoke access for offboarded users

Skills

Microsoft 365

Smartsheet

SharePoint

Data analysis

User support

Multicultural teamwork

Education

Bachelor’s degree in Information Systems/CS/Analytics

Tools

Smartsheet

SharePoint

ServiceNow

Jira

Job description

Digital Transformation Process Architect

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Chandler, AZ or Hillsboro, OR (onsite)

What this job involves:

The Digital Transformation Process Architect plays a vital role in maintaining the digital backbone of our regional operations across the Americas and Latin America. In this position, you’ll be responsible for the day-to-day administration, support, and continuous improvement of the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery. Acting as the primary point of contact for platform-related issues, you’ll ensure system integrity, data quality, and user access are maintained to the highest standards. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career—and in this role, you’ll partner closely with operational teams across diverse corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data. Your work ensures that collaborative platforms such as Smartsheet and SharePoint remain reliable, compliant, and fit for purpose at all times. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you support users across multiple regions and languages.

What your day-to-day will look like:

Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms

Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications

Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools

Identify, document, and escalation system bugs or recurring performance issues to senior engineering and product teams

Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy

Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements

Perform routine data audits to ensure alignment with regional data governance and compliance policies

Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols

Conduct regular access reviews to ensure permissions are up to date and revoke access for offboarded users

Required qualifications:

1–3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support role

High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists

Demonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environment

Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows

Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment

Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing

Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical users

Preferred qualifications:

Bachelor’s degree in Information Systems, Computer Science, Business Analytics, or a related technical field

Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset)

Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards

Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Chandler, AZ, Hillsboro, OR

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle('JLL') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [emailprotected] . This email is only to request an accommodation.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.