Global Employee Enablement Advisor, Manager CSX

Infor; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Infor seeks a Global Employee Enablement Advisor, Manager in Atlanta to partner with Customer Success Experience (CSX). You will lead learning strategy, assess needs, and design multimodal programs that align with KPIs and business goals.

The role requires influencing senior leaders and coordinating across education, success, and support teams. You will translate business objectives into structured learning journeys, integrating internal and third-party content, and leveraging LMS and Udemy to

Qualifications

• Experience in learning and development, HR consulting, or organizational effectiveness in the technology industry.
• Consulting skills including needs assessment and solution design grounded in business context.
• Stakeholder management, negotiation, mediation, and respectful challenge with business leaders.
• Experience proposing and implementing high-value, multimodal learning solutions beyond traditional instructor-led training.
• Experience with data, KPI definition, measurement, and translating learning impact into business language.
• Experience with learning platforms and tools such as LMS, Udemy, and others.
• Experience working in a function such as R&D, Sales, or Finance.
• Legal authorization to work permanently in the United States without visa sponsorship.

Responsibilities

• Build and maintain trusted relationships with CSX leaders and key stakeholders.
• Proactively identify skill gaps, performance challenges, and enablement opportunities.
• Represent CSX enablement needs in planning cycles and prioritization conversations.
• Conduct needs assessments using diagnostic frameworks before recommending solutions.
• Translate business goals and KPIs into multimodal learning journeys.
• Incorporate third-party content, internal programs, embedded learning, and peer development.

Skills

L&D Strategy

Consulting

Stakeholder Management

Learning Analytics

Learning Platforms

Tools

LMS

Udemy

Analytics Tools

Job description

Description
The Global Employee Enablement Advisor, Manager is the strategic employee learning partner and first point of contact for Customer Success Experience (CSX). CSX helps customers achieve successful business outcomes and realize the full value of their Infor solutions. The function brings together Customer Success, Customer Support, Global Education & Enablement, and Customer Success Operations & Transformation to strengthen customer health, adoption, value realization, and long-term retention.

Department: Education

Location: Atlanta

A Typical Day In The Life Includes

• Build and maintain trusted relationships with CSX leaders, HR business partners, Accountable Role Owners, and other key stakeholders
• Proactively identify skill gaps, performance challenges, and employee enablement opportunities
• Represent CSX’s enablement needs in planning cycles and prioritization conversations
• Conduct thorough needs assessments using structured diagnostic frameworks before recommending any solution
• Translate business goals and CSX’s KPIs into multimodal learning journeys.
• Incorporate third-party content, internal programs and courses, embedded workflow learning, and peer development.

Basic Qualifications

• Experience in learning and development, HR consulting, or organizational effectiveness in the technology industry.
• Consulting skills, including needs assessment, root-cause diagnosis, and solution design grounded in business context.
• Stakeholder management, negotiation, mediation, and respectful challenge skills with business leaders and senior executives.
• Experience proposing and implementing high-value, multimodal learning solutions beyond traditional instructor-led training.
• Experience with data, including defining KPIs, measuring outcomes, and translating learning impact into business language.
• Experience with a variety of learning platforms and tools such as LMS, Udemy, and others is a plus.
• Experience working in and/or supporting a specific business function such as R&D, Sales, or Finance.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications

• Experience working in a software or technology company.
• Consulting and/or project management experience.
• Experience with Principle Based Management (PBM) is helpful, including applying its dimensions in daily advisory work and grounding recommendations in mutual benefit and contribution.

Location: Hybrid role 3 days in office (Atlanta, GA; Dallas, TX)

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer.

We are committed to creating a diverse and inclusive work environment.

Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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