Global Edge Reliability Leader (SRE, 24x7)

McDonald's Corporation; Chicago (IL); On-site; USD 152,678 - 190,847; Full time

Benefits offered by this job

Bonus Eligible

LT Incentive

Benefits Eligible

Job summary

McDonald’s Corporation is seeking a Senior Manager, Edge Operations/SRE to maintain reliability, scalability, and operational excellence of the Edge platform that underpins McDonald’s global restaurant technology network.

You will collaborate with Architecture, Platform Engineering, and Security teams to apply observability, automation, and incident response, driving SLIs/SLOs, and managing a multinational operations team across geographies. The role offers significant impact and global scope.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years in infrastructure, On-Prem/Public Cloud, or SRE roles, with at least 3 years in a leadership capacity.
• Strong knowledge of Kubernetes, CI/CD pipelines, and infrastructure as code (Terraform, Ansible).
• Experience with monitoring/observability tools like Prometheus, Grafana, ELK, New Relic.

Responsibilities

• Lead 24x7x365 operations of edge infrastructure with high availability and performance.
• Coordinate and own the delivery of GDC upgrades across markets.
• Drive monitoring, alerting, and observability to proactively detect and fix issues.

Skills

Kubernetes

CI/CD

Infrastructure as Code

Leadership

Communication

Edge/SRE leadership

Education

Bachelor's degree in CS/Engineering

Master's degree

Tools

Terraform

Ansible

Prometheus

Grafana

ELK

New Relic

Job description

McDonald’s Corporation is seeking a Senior Manager, Edge Operations/SRE to maintain reliability, scalability, and operational excellence of the Edge platform that underpins McDonald’s global restaurant technology network.

You will collaborate with Architecture, Platform Engineering, and Security teams to apply observability, automation, and incident response, driving SLIs/SLOs, and managing a multinational operations team across geographies. The role offers significant impact and global scope.