Director, SRE Incident Management - Enterprise Reliability

Yum! Brands; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Yum! Brands is seeking a Director, Site Reliability Engineering - Incident Management to own the enterprise Reliability practice across Byte, KFC and Taco Bell digital platforms, including strategy, governance and delivery.

This leader also owns the reliability platform, tooling, and capabilities that enable engineers and markets to achieve high availability and resilient services. The role partners across Engineering, Product, Infrastructure and Brand leadership to drive operational excellence,

Responsibilities

• Provide strategic leadership for Incident Management across Byte, KFC, and Taco Bell digital platforms, ensuring high availability and operational excellence.
• Establish vision and governance for enterprise Incident Management, driving standardized processes and best practices across brands.
• Drive operational readiness for major product launches and promotions through change management, risk assessment, and cross-functional planning.
• Define and monitor SLIs/SLAs, MTTR, incident trends, and executive KPIs to improve platform resilience.
• Own the governance framework for enterprise Incident Management and continuous improvement across all brands.
• Own observability strategy and platform health measurement in partnership with Platform Engineering.
• Own the strategy and roadmap for the reliability platform and its self-service capabilities.
• Provide executive-level communications and updates to Digital & Technology leadership.

Job description

Yum! Brands is seeking a Director, Site Reliability Engineering - Incident Management to own the enterprise Reliability practice across Byte, KFC and Taco Bell digital platforms, including strategy, governance and delivery.

This leader also owns the reliability platform, tooling, and capabilities that enable engineers and markets to achieve high availability and resilient services. The role partners across Engineering, Product, Infrastructure and Brand leadership to drive operational excellence,