Global eCommerce Platform & Content Enablement Lead

Holland America Line; Seattle (WA); Hybrid; USD 88,000 - 119,000; Full time

Benefits offered by this job

Cruise privileges

Health benefits

401(k)

Employee stock plan

Training & development

Tuition reimbursement

Job summary

Holland America Line is seeking a Manager, eCommerce Platform and Content Enablement in Seattle to lead content platform strategy, governance, and operations across digital channels. You will oversee CMS governance, taxonomy, metadata, and publishing workflows while guiding a team of platform and content professionals.

The role partners with Web Experience, Product, Engineering, Marketing, Personalization, and SEO to align capabilities with guest needs and business objectives.

Qualifications

• Experience administering or supporting enterprise CMS.
• Experience applying governance, taxonomy, metadata, or workflows.
• Experience partnering with Product, Engineering, Marketing, UX, and Analytics.
• Strong written and verbal communication skills with stakeholders.

Responsibilities

• Content Platform Governance: govern CMS, standards, publishing controls, and workflows.
• Content Architecture & Taxonomy: develop content frameworks, metadata, and templates.
• Platform Integration & Operations: define requirements, testing, and deployment readiness.
• Content Quality & Accessibility: ensure compliant, high-quality content and assets.
• Team Leadership & Continuous Improvement: lead and develop the content platform team.

Skills

Content management

Governance

Cross-functional leadership

Analytics

Communication

Leadership

Education

Bachelor's degree in Business, Marketing, Information Systems, Digital Media, Computer Science, Communications, or a related field

Job description

Holland America Line is seeking a Manager, eCommerce Platform and Content Enablement in Seattle to lead content platform strategy, governance, and operations across digital channels. You will oversee CMS governance, taxonomy, metadata, and publishing workflows while guiding a team of platform and content professionals.

The role partners with Web Experience, Product, Engineering, Marketing, Personalization, and SEO to align capabilities with guest needs and business objectives.