Global Director, Product Support & Field Service

Advantest America

Lake Forest (CA)

On-site

USD 150,000 - 210,000

Full time

5 days ago
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Job summary

Advantest Test Solutions, Inc. (ATS) in Lake Forest, CA, seeks a Director of Product Support & Field Service to lead worldwide teams of product support and field service engineers.

The role requires close collaboration with engineering, operations, and customer-facing teams to resolve complex equipment issues and ensure service contract commitments are met. The director will drive reliability, manage budgets and third-party contracts, and travel internationally to sustain key customer

Responsibilities

  • Supervise worldwide teams of ~100 product support engineers, in-house and 3rd party field support engineers.
  • Partner with internal engineering and project management teams and customers to validate new initiatives before deployment in high-volume production.
  • Ensure customer expectations and contract commitments are met or exceeded in terms of site equipment availability and performance.
  • Direct the Product Support staff in diagnosis and resolution of equipment failures and system malfunctions (hardware and software).
  • Coordinate with product engineering and subcontractors on changes to technical specifications and pricing for installed systems.

Job description

Advantest Test Solutions, Inc. (ATS) in Lake Forest, CA, seeks a Director of Product Support & Field Service to lead worldwide teams of product support and field service engineers.

The role requires close collaboration with engineering, operations, and customer-facing teams to resolve complex equipment issues and ensure service contract commitments are met. The director will drive reliability, manage budgets and third-party contracts, and travel internationally to sustain key customer

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