Global Director, Product Support & Field Service

Advantest America; Lake Forest (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Advantest Test Solutions, Inc. (ATS) in Lake Forest, CA, seeks a Director of Product Support & Field Service to lead worldwide teams of product support and field service engineers.

The role requires close collaboration with engineering, operations, and customer-facing teams to resolve complex equipment issues and ensure service contract commitments are met. The director will drive reliability, manage budgets and third-party contracts, and travel internationally to sustain key customer

Responsibilities

• Supervise worldwide teams of ~100 product support engineers, in-house and 3rd party field support engineers.
• Partner with internal engineering and project management teams and customers to validate new initiatives before deployment in high-volume production.
• Ensure customer expectations and contract commitments are met or exceeded in terms of site equipment availability and performance.
• Direct the Product Support staff in diagnosis and resolution of equipment failures and system malfunctions (hardware and software).
• Coordinate with product engineering and subcontractors on changes to technical specifications and pricing for installed systems.

Job description

Advantest Test Solutions, Inc. (ATS) in Lake Forest, CA, seeks a Director of Product Support & Field Service to lead worldwide teams of product support and field service engineers.

The role requires close collaboration with engineering, operations, and customer-facing teams to resolve complex equipment issues and ensure service contract commitments are met. The director will drive reliability, manage budgets and third-party contracts, and travel internationally to sustain key customer