Global Delivery Director, SaaS | Customer Outcomes & Growth

Elite; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare Coverage

Retirement Savings Plan

Parental Leave

Wellness Initiatives

Employee Assistance Program

Job summary

Elite provides a cloud-native SaaS platform for law firm financial operations, unifying billing, time, and data management with embedded AI and analytics. The Senior Director of Delivery leads customer delivery across EMEA and APAC, ensuring consistent execution, operational excellence, and scalable growth.

This remote-friendly role shapes global delivery teams and drives critical customer outcomes. Elite supports healthcare, retirement contributions, parental leave, wellness programs, and

Qualifications

• Bachelor's Degree in Business or Technology with 12+ years of global delivery experience.
• Proven leadership managing multi-layered, geographically distributed teams.
• Strong expertise in project/program management and delivery governance.
• Comprehensive Healthcare Coverage including Medical, Dental, and Vision.
• Retirement Savings Plan with Employer Contribution and Professional Development Opportunities.
• Generous Parental Leave, Wellness Initiatives, and Employee Assistance Program.

Responsibilities

• Provide strategic leadership and governance for all delivery operations across UK, EMEA, and APAC.
• Lead and develop a global delivery organization, including performance management and workforce planning.
• Drive strategic initiatives to improve customer satisfaction, operational efficiency, and delivery scalability.

Skills

Strategic leadership

Global delivery management

Project management

Delivery governance

Workforce planning

Performance management

Education

Bachelor's degree in Business or Technology

Job description

Elite provides a cloud-native SaaS platform for law firm financial operations, unifying billing, time, and data management with embedded AI and analytics. The Senior Director of Delivery leads customer delivery across EMEA and APAC, ensuring consistent execution, operational excellence, and scalable growth.

This remote-friendly role shapes global delivery teams and drives critical customer outcomes. Elite supports healthcare, retirement contributions, parental leave, wellness programs, and