Global Dealer Systems Operations Lead

General Motors LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

General Motors LLC in the United States seeks a Dealer Systems Operations Lead to own day-to-day operations, product strategy, and support for GM's dealer network. You will manage GMDID, DNPS, and related integrations, ensuring data integrity and availability across systems.

You will guide cross-functional teams, oversee system health checks, governance of data elements, and collaboration with Treasury and Dealer Contract groups on financial processes and contract documents.

Qualifications

• Bachelor's degree in systems, analytics, or quantitative disciplines.
• 5+ years of experience in business systems, operations, or analysis.
• Technical knowledge of mainframe or mid-range systems, including system operations and management, query development and execution, scripting, data import/export, and data manipulation.
• Knowledge of SQL and relational databases.
• Familiarity with AI tools and applying them to business processes or operational efficiency.
• Ability to work cross-functionally, influence stakeholders, and manage multiple priorities.

Responsibilities

• Serve as the business and technical SME for GM's GMDID and DNPS, including integrations with related mid-range systems.
• Lead the Business Intake Request process, evaluate changes, and coordinate priorities across stakeholders.
• Oversee maintenance of global dealer sites and ensure data accuracy and availability across systems.
• Own the Dealer Lookup Tool and oversee system health checks and issue resolution.
• Manage global dealer changes and updates affecting dealer-network structures.
• Collaborate with the Dealer Contract Group on downstream impacts and management of contractual documents.
• Partner with GM Treasurer's Office to manage financial relationships and oversee EFT processes.
• Support daily operations involving billing/receivables systems (VBARS and OTDS).
• Maintain GM data and system security per corporate policies.
• Lead Systems Team as process lead for corporate initiatives involving change or system integration.
• Govern data elements and processes to minimize risk and disruption.

Education

Bachelor's degree in systems/analytics

Tools

Databricks (DBX)

Job description

General Motors LLC in the United States seeks a Dealer Systems Operations Lead to own day-to-day operations, product strategy, and support for GM's dealer network. You will manage GMDID, DNPS, and related integrations, ensuring data integrity and availability across systems.

You will guide cross-functional teams, oversee system health checks, governance of data elements, and collaboration with Treasury and Dealer Contract groups on financial processes and contract documents.