Global Data Center Operations Excellence Engineer

ByteDance; San Jose (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

TikTok's DataCenter Service / Datacenter Cloud System (DCS) team builds and operates hyper-scale datacenters and cloud solutions to support scalable infrastructure services.

The Facility Operations Excellence Engineer role implements global initiatives, analyzes operational data, maintains dashboards, and collaborates with regional teams to标准ize standards and drive continuous improvement across AMER, APAC, and EMEA.

Qualifications

• Experience in facility operations, data center operations, center of excellence, or a related field.
• Led initiatives from 0 to 1 and successfully implemented it at global scale.
• Experience working with operational data, reporting, documentation, and process improvement.
• Strong organizational, analytical, and coordination skills.
• Proficiency in Excel and common office/document collaboration tools.
• Ability to work effectively with cross-functional teams and stakeholders across multiple locations.

Responsibilities

• Lead the standardization and continuous improvement of facility operational processes, procedures, and documentation.
• Support the delivery and implementation of projects assigned by the Global Facility Operations Excellence team across AMER, APAC, EMEA.
• Collect, consolidate, and analyze facility operational data to support performance tracking and improvement initiatives.
• Maintain operational reports, dashboards, trackers, and documentation related to Facility Operations Excellence activities.
• Coordinate with regional Facility Managers and Facility Management Technicians to support project implementation, data collection, and follow-up actions.
• Track project actions, milestones, and deliverables and provide regular status updates to relevant stakeholders.
• Support the rollout of global Facility Operations Excellence standards and initiatives across global sites w/ counterparts.
• Identify operational gaps and improvement opportunities and support the implementation of agreed solutions.

Skills

Facility operations

Data center operations

Operational data analysis

Process improvement

Excel proficiency

Cross-functional teamwork

Tools

DCIM

CMMS

Ticketing systems

Monitoring platforms

Job description

TikTok's DataCenter Service / Datacenter Cloud System (DCS) team builds and operates hyper-scale datacenters and cloud solutions to support scalable infrastructure services.

The Facility Operations Excellence Engineer role implements global initiatives, analyzes operational data, maintains dashboards, and collaborates with regional teams to标准ize standards and drive continuous improvement across AMER, APAC, and EMEA.