Global Cybersecurity Service Delivery Lead

Toyota Tsusho Systems Corporation; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Toyota Tsusho Systems US, Inc. is seeking a Cybersecurity Service Delivery Manager to own end-to-end SOC service delivery and governance for global enterprise clients.

You will shape service strategy, drive cross-functional programs, and lead a team of technical leads to ensure high-quality security operations. Ideal candidates have 5+ years in cybersecurity consulting or IT security, with proven SOC leadership and strong communication and stakeholder-management skills.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (preferred).
• Minimum 5 years of recent experience in technology consulting, cybersecurity consulting, or the IT security industry.
• Experience leading systems integration and cybersecurity transformation programs, managing priorities, milestones, dependencies, risks, and quality.
• Proven leadership of SOC or comparable cybersecurity service teams, including team management, coaching, and development.
• Strong understanding of cybersecurity operations, including threat detection and incident response.
• Experience improving service quality, scalability, and operational efficiency across security operations.

Responsibilities

• Own end-to-end security service delivery and governance, aligning service expectations, security priorities, performance, and continuous improvement.
• Serve as the primary service contact for global customers, leading service reviews, communications, and escalations.
• Assess customer needs and security challenges to shape service strategy and delivery plans.
• Lead cross-functional programs, managing priorities, milestones, dependencies, risks, and stakeholder reporting.
• Lead and coach the service delivery team with technical leads, strengthening collaboration, development, and accountability.
• Partner with security analytics, detection engineering, and incident response teams to strengthen capabilities and manage escalations.
• Drive service efficiency, scalability, and process improvement to support evolving customer demand.
• Report service performance, customer feedback, threat developments, and strategic progress to leadership.
• Develop growth plans to expand customer adoption and introduce new security services.

Skills

Leadership

Customer success mindset

Strategic thinking

Stakeholder management

Communication skills

Collaboration

Education

Bachelor’s degree in Cybersecurity/IT/CS

Job description

Toyota Tsusho Systems US, Inc. is seeking a Cybersecurity Service Delivery Manager to own end-to-end SOC service delivery and governance for global enterprise clients.

You will shape service strategy, drive cross-functional programs, and lead a team of technical leads to ensure high-quality security operations. Ideal candidates have 5+ years in cybersecurity consulting or IT security, with proven SOC leadership and strong communication and stakeholder-management skills.