Global Customs Documentation Specialist

FedEx Logistics; City of Tonawanda (NY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Tonawanda, NY is seeking a detail-oriented Documentation Coordinator to handle US customs documentation for import entries. You will coordinate classifications, process related paperwork, and liaise with carriers, brokers, and government agencies to ensure compliant, timely shipments.

The role emphasizes accuracy, high-volume data entry, and strong communication. Hybrid onsite with possible training periods; salary is competitive and benefits eligible.

Qualifications

• HS Diploma or GED required.
• No industry experience required.
• Minimum of 6 months work experience preferred.
• Data entry/keyboard experience required.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Ability to work independently with minimum supervision
• Ability to use multiple systems and reference material
• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

Responsibilities

• Coordinate the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers.
• Provide impeccable customer service
• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other FedEx operations, and customers to deliver high level of service to customers.
• Process agency brokerage shipments.
• May handle remote filings
• Ensure all government and organizational policies are followed

Skills

Customer service

Data entry

Communication skills

Organizational skills

Problem solving

Systems navigation

Education

High school diploma

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics in Tonawanda, NY is seeking a detail-oriented Documentation Coordinator to handle US customs documentation for import entries. You will coordinate classifications, process related paperwork, and liaise with carriers, brokers, and government agencies to ensure compliant, timely shipments.

The role emphasizes accuracy, high-volume data entry, and strong communication. Hybrid onsite with possible training periods; salary is competitive and benefits eligible.