Global Customer Support Specialist (Inbound & Outbound)

Helpware; Harrodsburg (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Helpware is seeking a Customer Support Representative in Kentucky to join our global team. You will collaborate with core team members and department heads to address customer needs and deliver optimal outcomes in a fast-paced environment.

The ideal candidate has a high school diploma, at least one year of experience, and strong verbal and written communication, empathy, and problem-solving skills. This role requires the ability to manage multiple tasks and adapt to change.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service in fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to work with diverse populations.

Responsibilities

• Work shift between 8 am to 8 pm CST (40 hours per week).
• Inbound & outbound calls.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Teamwork

Typing speed 35 wpm

Independence

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Helpware is seeking a Customer Support Representative in Kentucky to join our global team. You will collaborate with core team members and department heads to address customer needs and deliver optimal outcomes in a fast-paced environment.

The ideal candidate has a high school diploma, at least one year of experience, and strong verbal and written communication, empathy, and problem-solving skills. This role requires the ability to manage multiple tasks and adapt to change.