Global Customer Support Specialist - Bilingual EN/JP

ABC Financial Services; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

ABC Fitness, a leading technology provider for the fitness industry, is hiring a Customer Support Specialist. You will support customers via email, live chat, and phone using Zendesk, owning issues from first contact to resolution and contributing to the knowledge base.

The role emphasizes empathy, strong relationship management, and collaboration with the Product team to improve features while maintaining accurate CRM data. Ideal for growth-minded individuals in a fast-paced environment.

Qualifications

• A minimum of 1 year of experience in a fast-paced, customer-facing role.
• Bilingual proficiency in English and Japanese.
• Excellent customer relationship management skills.
• Strong empathy and the ability to understand customer challenges and pain points.
• A team-player mentality and a strong work ethic in a fast-paced environment.
• Growth mindset with curiosity to learn AI technologies and processes.

Responsibilities

• Provide excellent, easy-to-understand support through email, chat, and phone.
• Identify potential technical issues and report them to the Product team.
• Communicate resolutions clearly to clients.
• Contribute to knowledge base with articles and saved replies.
• Build positive relationships with a diverse customer base.
• Own customer problems and work proactively to resolve them.
• Demonstrate product capabilities and functionality to customers.
• Collaborate with customers and product management to identify new features.
• Maintain and update customer details in our CRM.

Skills

Bilingual English/Japanese

Job description

ABC Fitness, a leading technology provider for the fitness industry, is hiring a Customer Support Specialist. You will support customers via email, live chat, and phone using Zendesk, owning issues from first contact to resolution and contributing to the knowledge base.

The role emphasizes empathy, strong relationship management, and collaboration with the Product team to improve features while maintaining accurate CRM data. Ideal for growth-minded individuals in a fast-paced environment.