Global Customer Support Specialist

Wolt - English; United States; Remote; USD 16,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

25 days paid vacation

100% paid sick leave (first 7 days)

PassSport program

15% discount on Wolt orders

3-week onboarding program

Mentoring by Team Leads

Training sessions and workshops

All necessary equipment provided

Additional health insurance and 24/7/"

Health and wellness benefits

Job summary

Wolt is hiring a Support Associate to ensure customers and partners enjoy a positive experience and receive help within expected timeframes. You will handle inquiries via chat, resolve escalations, and support QA and platform management in a fast-paced environment.

Fluency in Croatian and English, a high school diploma, and strong communication skills are essential. The role offers a comprehensive benefits package and a 5-day work week in a vibrant, inclusive team.

Qualifications

• Excellent communication skills and plenty of patience.
• Persistence and kindness help you find the best solution for everyone involved.
• Great attention to detail and strong focus.
• You’re not intimidated by complex tasks that require quick thinking and good organization.

Responsibilities

• Handling customer inquiries via chat—the link between courier partners, merchant partners, and end users.
• Providing quick and effective feedback, resolving escalations, and managing technical issues.
• Reviewing and responding to user feedback.
• Overseeing and managing operations in the cities where Wolt operates.
• Maintaining a great customer experience and monitoring performance daily.
• Working on quality assurance (QA) and platform management.

Skills

Excellent communication

Patience

Attention to detail

Stress management

Multi-tasking

Problem solving

Croatian fluency

English fluency

Education

High school diploma

Job description

Wolt is hiring a Support Associate to ensure customers and partners enjoy a positive experience and receive help within expected timeframes. You will handle inquiries via chat, resolve escalations, and support QA and platform management in a fast-paced environment.

Fluency in Croatian and English, a high school diploma, and strong communication skills are essential. The role offers a comprehensive benefits package and a 5-day work week in a vibrant, inclusive team.