Customer Support Manager: Lead High-Impact Service & Training

Oshkosh Corporation, Inc.; Northern (KY); Hybrid; USD 93,000 - 154,000; Full time

Job summary

JLG, an Oshkosh company, seeks a Customer Support Manager to lead the support team and oversee post-sale technical assistance and continuous improvement of processes. The role requires a strong engineering background and extensive experience in customer support for construction equipment manufacturing.

You will manage onboarding, develop training plans, and coordinate with Marketing, Sales, Manufacturing, and Engineering to resolve issues and drive customer satisfaction. Travel may be required.

Qualifications

• Bachelor's degree in business administration, marketing or related field required.
• 7+ years in customer support/management in manufacturing or construction equipment.
• Strong leadership, communication, and problem solving with ERP experience.

Responsibilities

• Lead the customer support team to ensure high customer satisfaction.
• Oversee post-sale support, technical assistance, and escalation handling.
• Coordinate cross-functional projects with Marketing, Sales, Engineering and Parts.
• Develop and improve support processes, training, and onboarding.
• Prepare quotes, invoices, PO processing, returns and credits as needed.

Skills

Leadership

Communication

ERP XA

Salesforce

Microsoft Office

Project management

Education

Bachelor's degree in business administration or related field

MBA preferred

Tools

ERP XA

Salesforce

Edge systems

Online Express

Job description

JLG, an Oshkosh company, seeks a Customer Support Manager to lead the support team and oversee post-sale technical assistance and continuous improvement of processes. The role requires a strong engineering background and extensive experience in customer support for construction equipment manufacturing.

You will manage onboarding, develop training plans, and coordinate with Marketing, Sales, Manufacturing, and Engineering to resolve issues and drive customer satisfaction. Travel may be required.