Global Customer Success Programs Lead

Workato; Palo Alto (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Workato, a Palo Alto–based leader in enterprise iPaaS and AI integration, seeks an exceptional Customer Success Program Manager to drive global initiatives. You will partner with cross-functional stakeholders, use data to guide decisions, and own communication channels to create alignment at scale for AI deployments, product adoption, and maturity programs.

You will own programs end-to-end, translate strategy into defensible plans, and measure outcomes to ensure adoption and impact across

Qualifications

• 3-6 years of experience in program management, project management, operations, or a related-field.
• Track record of owning org-wide projects from planning through delivery with minimal oversight.
• Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Bias toward action, high attention to detail and comfort operating in ambiguity.
• Strong discernment while using Agentic/AI tools.

Responsibilities

• Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
• Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
• Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.
• Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
• Use data as the primary input for prioritization and iteration decisions, not an afterthought.
• Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.
• Build alignment drive decisions across teams without relying on positional authority.
• Navigate competing priorities with independent judgement that builds organizational trust over time.
• Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
• Right-size delivery based on the needs of different personas and stakeholder groups.
• Communicate proactively and clearly with stakeholders at every level of the organization.
• Navigate ambiguity with resourcefulness by building and maintaining cross-functional relationships to close gaps.

Skills

Communication

Data-driven decisions

Cross-functional leadership

Ambiguity tolerance

Stakeholder management

Tools

Asana

Jira

Salesforce

Snowflake

Job description

Workato, a Palo Alto–based leader in enterprise iPaaS and AI integration, seeks an exceptional Customer Success Program Manager to drive global initiatives. You will partner with cross-functional stakeholders, use data to guide decisions, and own communication channels to create alignment at scale for AI deployments, product adoption, and maturity programs.

You will own programs end-to-end, translate strategy into defensible plans, and measure outcomes to ensure adoption and impact across