Customer Success Program Manager - Drive Adoption & Impact

Socket.dev; Palo Alto (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Workato is seeking a Customer Success Program Manager to partner with cross-functional teams and drive tech deployments, product adoption initiatives, and global maturity projects. The role focuses on end-to-end program ownership, data-informed prioritization, and clear communication across stakeholders.

Ideal candidates have 3–6 years of PM/ops experience, a bias toward action, and comfort navigating ambiguity in a fast-growing SaaS environment.

Qualifications

• 3–6 years of experience in program management, project management, operations, or a related field.
• Track record of owning org-wide projects from planning through delivery with minimal oversight.
• Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Bias toward action, high attention to detail and comfort operating in ambiguity.

Responsibilities

• Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
• Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to broader outcomes.
• Define success metrics before work begins and measure outcomes after delivery to drive adoption.
• Build alignment and drive decisions across teams without relying on positional authority.
• Communicate proactively and clearly with stakeholders at every level of the organization.

Skills

Program management

Data-driven decisions

Communication

Ambiguity tolerance

Agentic/AI tools

Cross-functional leadership

Tools

Asana

Jira

Salesforce

Snowflake

Job description

Workato is seeking a Customer Success Program Manager to partner with cross-functional teams and drive tech deployments, product adoption initiatives, and global maturity projects. The role focuses on end-to-end program ownership, data-informed prioritization, and clear communication across stakeholders.

Ideal candidates have 3–6 years of PM/ops experience, a bias toward action, and comfort navigating ambiguity in a fast-growing SaaS environment.