Global Customer Service Project Manager

LyondellBasell Industries; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

LyondellBasell Industries in Houston seeks an experienced Project Manager for Customer Service. You will lead complex regional and global Customer Service projects across Order-to-Cash, coordinating across Sales, Supply Chain, Finance, Digital Technology, and external providers.

The role requires 8+ years in CS/OTC, a related degree, strong change management, proficiency in SAP order management, CRM, and analytics, and excellent English communication.

Qualifications

• Minimum 8 years of experience in Customer Service, Order-to-Cash, Supply Chain, Commercial, or related organizations.
• Bachelors or Masters degree in a related field.
• Experience in project management and change implementation.
• Knowledge of Customer Service concepts including order management, case management, complaints, returns, and service performance.
• Ability to translate business needs into standardized processes, user stories, and requirements.
• Knowledge of SAP order management, CRM, workflow, automation, and analytics.
• Strong ability to influence and manage stakeholders in a fast-paced environment.
• Must be fluent in English.

Responsibilities

• Leads complex regional and global Customer Service projects across the Order-to-Cash process.
• Provides functional expertise in strategy, transformation initiatives, and roadmap execution.
• Translates business needs into standardized processes, user stories, functional requirements, controls, data requirements.
• Works with the Center of Excellence to apply enterprise frameworks.
• Develops performance measures and dashboards to identify root causes and drive improvements.
• Supports development and application of Customer Service standards.
• Assesses change impacts and coordinates training, adoption, and benefits tracking.
• Monitors trends to propose future improvements.

Skills

Project management

Change implementation

Stakeholder engagement

Analytical capability

English fluency

Customer Service

Order-to-Cash

Education

Bachelor’s or Master’s degree in Supply Chain, Business, Commercial, or a related field

Tools

SAP Order Management

CRM

Case management

Workflow automation

Telephony

Analytics

Job description

LyondellBasell Industries in Houston seeks an experienced Project Manager for Customer Service. You will lead complex regional and global Customer Service projects across Order-to-Cash, coordinating across Sales, Supply Chain, Finance, Digital Technology, and external providers.

The role requires 8+ years in CS/OTC, a related degree, strong change management, proficiency in SAP order management, CRM, and analytics, and excellent English communication.