Global Customer Service & Orders Specialist

JazzHR; Racine (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

The successful candidate will have a minimum of 5 years in customer service, a degree in business administration or an equivalent combination of education and experience, and experience with ERP/MRP systems. JD Edwards experience is a plus.

Qualifications

• Bachelor's degree preferred or Associate degree with equivalent professional experience.
• Minimum of 5 years of customer service experience.
• Experience in a manufacturing environment preferred.

Responsibilities

• Serve as the main point of contact between Twin Disc and customers.
• Enter, process, modify, and expedite customer orders accurately and efficiently.
• Verify pricing, BOM, lead times, and order details.
• Coordinate with Planning, Manufacturing, Purchasing, and Shipping to meet requirements.
• Monitor order status and delivery schedules, providing updates to customers.
• Assist with shipping coordination and order expediting activities.
• Address customer inquiries and route requests to internal resources.
• Balance customer expectations with company capabilities while maintaining relationships.
• Participate in daily management meetings and share customer feedback and market trends.
• Support continuous improvement through effective communication and problem resolution.

Skills

Customer Service

Communication

Relationship Building

Education

Bachelor's degree in Business Administration

Associate degree with equivalent professional experience

Tools

Microsoft Office Suite

ERP/MRP systems

JD Edwards (JDE)

Job description

The successful candidate will have a minimum of 5 years in customer service, a degree in business administration or an equivalent combination of education and experience, and experience with ERP/MRP systems. JD Edwards experience is a plus.