Global Customer Service Associate — Remote Options & Growth

allnex; United States; Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Partial remote work

Transportation allowance

Insurance (health, accident, critical)

Job summary

allnex, a leading coatings company, is seeking a Customer Service professional to manage orders, inquiries, and complaints while coordinating with internal teams to ensure smooth operations.

You will respond to customers via email and phone, maintain documentation, and utilize SAP for order entry and pricing accuracy. A proactive, communicative, and problem-solving mindset is essential for success at allnex.

Qualifications

• Bachelor's degree in Economics, IT, Business Administration, Logistics, or a related field would be considered an advantage.
• At least 1 year of experience in customer service, customer care, or a similar customer-facing role.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) with working knowledge of SharePoint and Teams.
• Strong English language skills (written and spoken) to communicate with a global organization and/or customers.
• German language skills would be considered as advantage.

Responsibilities

• Manage the customer portfolio with a proactive and professional approach, ensuring timely handling of orders and resolution of complaints while anticipating customer needs.
• Respond promptly and effectively to customer inquiries via email and phone, delivering clear and accurate information.
• Coordinate shipments and related documentation through close collaboration with internal teams, including Logistics, Planning, Sales, and Finance, to ensure smooth operations.
• Perform accurate order entry and follow-up in the ERP system (SAP), addressing and resolving order or pricing discrepancies as needed.
• Contribute to a positive team environment by sharing knowledge, best practices, and supporting colleagues to achieve common goals.

Skills

Customer service

Microsoft Office

SharePoint

Teams

English

German

Education

Bachelor's degree (Economics, IT, Business Administration, Logistics)

Tools

SAP

SharePoint

Teams

Job description

allnex, a leading coatings company, is seeking a Customer Service professional to manage orders, inquiries, and complaints while coordinating with internal teams to ensure smooth operations.

You will respond to customers via email and phone, maintain documentation, and utilize SAP for order entry and pricing accuracy. A proactive, communicative, and problem-solving mindset is essential for success at allnex.