Senior Field Service Engineer

BlackBerry Inc.; Evansville (IN); Remote; USD 85,000 - 115,000; Full time

Job summary

ABB is seeking a Field Technician, Power Delivery to lead startup, commissioning, troubleshooting and repair of Power Delivery equipment across designated regions in the Central Midwest. Travel up to 75% and remote work options are available.

You will install, test, and service transformers, switchgear, relays, and associated control systems, partnering with ABB sales and service teams to deliver high-quality outcomes and safety compliant operations.

Qualifications

• Bachelor's degree in Electrical Engineering/Engineering Technology.
• Or high school diploma with 2+ years related field experience.
• Strong interpersonal and customer service skills.
• Proficient in MS Outlook, Excel, and Word.
• Willingness to travel up to 75% and valid passport.

Responsibilities

• Lead outages with field engineers and contractors.
• Plan and perform multifunctional field assignments in designated areas.
• Document technical reports, quotations, and job status for customers.
• Ensure compliance with ABB HSE policies and safety manuals.

Skills

Interpersonal skills

Customer service

Travel readiness

Education

Electrical Engineering/Engineering Technology degree

High School Diploma + 2+ years related experience

Tools

Microsoft Outlook

Excel

Word

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Manager__Power Delivery Field EngineerCentral Midwest (Detroit, Remote)The Field Technician, Power Delivery role, will provide direction and assistance to the work group to meet assigned objectives. Responsibility includes performing installation, troubleshooting, repair, and preventative maintenance on electrical distribution equipment.Daily Work Activities Include but not limited to:Communicate with internal and external customers via phone/email to schedule upcoming jobs and order required materialsPerform safety analysis and paperwork prior to starting workArrive at site in physically and mentally prepared to work in various environments up to 16 hours per day for several days as neededAbility to work indoors/outdoors year around in all climatesAbility to access remote work sites that may require walking long distances, climbing stairs/ladders, scaffolding, working at heights etc.Ability to drive long distances to remote customer locationsAbility to fly to customer locations inside/outside the USTransport, operate, and setup test equipment required for work, 10-50 lbs. solo lift greater required team liftsRecognize, document, and eliminate all possible hazards while workingBe responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls.This work could require handing/moving of circuit breakers and other installed equipment in excess of several hundred poundsResponsibilities:Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times.Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls.Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis.Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required, in a timely and efficient mannerDevelop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.Perform administrative functions in a timely manner that are associated with your work, such as writing technical reports, ordering necessary materials, securing quotations, preparing job status reports, reports to customers, time sheets, expense tracking sheets, and cost control activities. Such tasks must be completed on a timely, and thorough basis.Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary.Exercise good judgment in controlling costs and expenditures of company funds. Protect the company's capital investments by properly safeguarding and maintaining that equipment for which responsible.Strive to achieve the highest level of customer satisfaction in all transactions and relationships with customers.Work directly with customers and ABB sales / service team to identify new service opportunities, develop proposals, and execute work scope. Develop knowledge of ABB Industrial Solutions, terms & conditions, and those of our customers & sub-contractors to minimize risk and ensure compliance & integrity.Qualifications:Bachelor's Degree in Electrical Engineering/Engineering Technology (OR High School Diploma / GED with a minimum of 2 additional years of related engineering / field experience). Minimum of 2 years of field engineering experience.Demonstrated & ability to build strong interpersonal and customer service skills. Demonstrated ability to work effectively with minimum supervision, with strong business acumen.Computer skills including Microsoft Outlook, Excel, and Word.Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license. ABB will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.Preferred Qualification:Knowledge of industrial customer base in geographical areaTechnical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, Square D, Multilin relays, and Switzer Relays).Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.