Electrical Quality Specialist (Engineer)

BlackBerry Inc.; Richmond (VA); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

ESAP – Employee Stock Acquisition Plan

Paid holidays

Job summary

ABB is seeking a Customer Electrical Quality Specialist (Engineer) to enhance customer satisfaction by resolving complaints and analyzing defects in data-center power products (PDU, STS, UPS). Onsite in Richmond, VA, you’ll conduct root-cause analysis, perform on-site visits, and drive corrective actions with cross-functional teams.

You should have a bachelor’s degree in electrical/electronics engineering with at least 2 years in manufacturing or quality control, plus hands-on testing and

Qualifications

• Bachelor degree in electrical or electronics engineering or a related field, plus minimum 2 years in manufacturing or quality control.
• Hands-on experience with transformers, PDUs, STSs and UPS products; testing, troubleshooting, evaluating and servicing electrical distribution and control systems.
• Ability to read and interpret schematics for electrical equipment and PCBAs; proficiency with electrical test equipment.
• Familiarity with Lean, Six Sigma and PPS process improvement methodologies; knowledge of UL/NEMA/IEEE standards is a plus.

Responsibilities

• Resolve customer complaints by analyzing defects and preparing comprehensive 8D/Analysis reports.
• Conduct on-site customer visits to address issues, provide technical support, and coordinate defective material collection.
• Collaborate with field project, service, process quality and engineering teams to implement containment and corrective actions.
• Lead and contribute to continuous improvement projects and cost-saving initiatives to elevate product quality and efficiency.

Skills

Transformers

PDUs

STS

UPS

Schematic reading

Electrical test equipment

Effective communication

Education

Bachelor degree in electrical or Electronics Engineering or a related field

Tools

Power Apps

Power Automate

Power BI

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Customer Quality Lead__The work model for the role is: Onsite, Richmond, VAYour role and responsibilities:As a customer Electrical Quality Specialist (Engineer), you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.You will be mainly accountable for:Maintain strict adherence to electrical safety standards during equipment operations, ensuring the safety and well-being of both self and team members; Collaborate closely with field project, service, process quality and engineering teams to implement timely containment and corrective actions.Conduct thorough analysis of customer-returned defective products and prepare comprehensive 8D/Analysis reports, communicate findings and resolution plans directly to customers.Perform on-site customer visits as needed to address complaints, deliver technical support, coordinate defective material collection, and cultivate strong, long-term customer relationships; Partner with service teams, retrieve defective materials, conduct root cause analysis, and drive sustainable improvements across products and processes.Lead and contribute to continuous improvement projects, cost saving initiatives focused on elevating product quality and operational efficiency; Uphold ABB's core values of safety and integrity by taking accountability for actions, demonstrating genuine care for customers, and contributing positively to business outcomes.Qualifications for the role:Bachelor degree in electrical or Electronics Engineering or a related field PLUS minimum 2 years of experience in a manufacturing or quality control environment.Hands-on experience with transformers, PDUs, STSs, and UPS products, including proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, is a plus.Ability to read and interpret schematics for electrical equipment and printed circuit board assemblies (PCBAs) is preferred.Proficient in operating electrical and electronic test equipment, including power supplies, multimeters, oscilloscopes, and power analyzers.Working knowledge of process improvement methodologies such as Lean, Six Sigma, and PPS is highly desirable.Familiarity with industry standards including UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is a strong advantage.Demonstrates clear and persuasive communication in both written and verbal formats.Hands-on experience with Power Apps, Power Automate, or Power BI is preferred.Candidates must already have work authorization that would permit them to work for ABB in the US.More about usABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.Why ABB?What's in it for youWe empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.#LI-onsite#ABBCareers#RunwithABB#RunwhatrunstheworldBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.