Global Customer Account Manager (Strategic Execution)

Quantum Technology Systems; Santa Clara (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans (401k/EPF/Pension)

Flexible working arrangements

Funding for professional certifications

Job summary

Quantum Technology Systems in Santa Clara is seeking a Global Customer Account Manager to oversee supply chain activities for top-tier global data center accounts. This role includes leading coordination calls across US, EU, and APAC, ensuring delivery timelines and quality.

Qualified candidates will have 3–5 years in managing enterprise accounts and a Bachelor's degree. The position offers a comprehensive benefits package including health insurance and flexible working arrangements.

Qualifications

• 3–5 years of experience managing global or US-based enterprise accounts with a high-visibility execution component.
• Ability to translate complex data center supply chain data into actionable insights for senior stakeholders.
• A track record of operating with minimal supervision while driving corrective actions across multi-vendor workflows.

Responsibilities

• Own the execution of supply chain activities for assigned global accounts.
• Lead live coordination calls during overlap hours to resolve delivery bottlenecks.
• Analyze account-level supply chain data to identify recurring risks.

Skills

Client Management

Strategic Decision Support

High Ownership Mindset

Education

Bachelor’s degree in Business, Supply Chain, Engineering, or a related field

Job description

Global Customer Account Manager (Strategic Execution)

Job Summary

As a Global Customer Account Manager at Quantum Technology Systems, you are more than a relationship lead ; you are a trusted execution partner . Supporting our most significant global data center accounts, you will ensure long-term retention by managing the intersection of account growth and supply chain stability. This role is a feeder into Operations Leadership or Program Management.

Key Responsibilities

• End-to-End Account Governance: Own the execution of supply chain activities for assigned global accounts. Ensure that what is promised in theboard roomis deliveredonthe data center floor.
• Stakeholder Leadership: Lead live coordination calls during overlap hours between the US, EU, and APAC to resolvedeliverybottlenecks or technical exceptions.
• Continuous Improvement: Analyze account-level supply chain data toidentifyrecurring risks. Drive process improvements thatoptimizecost and increase delivery predictability for the client.
• Vendor & 3PL Governance: Support the onboarding and governance of 3PL partners and OEMs, ensuring they meet the stringent performance KPIs required by our top-tier customers.

Required Skills & Experience

• Client Management: 3–5years of experience managing global or US-based enterprise accounts with a high-visibility executioncomponent.
• Strategic Decision Support: Ability to translate complex data center supply chain data into actionable insights for senior stakeholders.
• High Ownership Mindset: A track recordof operating with minimal supervision while driving corrective actions across multi-vendor workflows.
• Education: Bachelor’s degree in Business, Supply Chain, Engineering, ora relatedfield.

What We Offer

• Holistic Benefits: Comprehensive health insurance, retirement plans (401k/EPF/Pension), and mental health support.
• Lifestyle Perks: Commuter allowances (where applicable), home-office stipends, and flexible working arrangements.
• Equity: Opportunity for equity participation or performance-based annual bonuses (OTE).
• Professional Growth: Funding for professional certifications (CSCP, PMP, or Technical DC Certifications).