Global Account Director (Supply Chain Solutions)

United States Digital Space LLC; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship programs

Career development

Recognition programs

Job summary

United States Digital Space LLC is seeking an accomplished Global Account Director to drive transformation and growth for our largest enterprise customers. You will shape global account strategies, lead cross‑functional teams, and collaborate with Sales on Next-Sell opportunities.

The role emphasizes accelerating Net Revenue Retention, managing complex multi‑region relationships, and coordinating with product and services to deliver high‑value solutions.

Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or related field; MBA preferred.
• 10+ years managing Forbes Top 100/global accounts; leadership of high-impact client relationships.
• Proven ability to influence executive stakeholders and coordinate cross-functional teams.

Responsibilities

• Orchestrate relationships with global stakeholders and understand organizational structures and goals.
• Develop governance models to manage global enterprise accounts and ensure high-value delivery.
• Lead cross-functional teams across Product Management, Customer Success, Support, and Professional Services.
• Partner with Sales and Renewals to identify expansion opportunities and drive SQL generation.
• Influence Net Revenue Retention through adoption and expansion triggers across the portfolio.
• Oversee light commercial activities like licenses and users to grow account value.
• Loster as primary liaison to executives to align roadmaps with business goals.
• Champion change management for seamless solution adoption and value realization.
• Define and track customer KPIs and business impact metrics; provide strategic recommendations.

Skills

Leadership

Communication

Cross-functional teamwork

Strategic account management

SaaS experience

Sales collaboration

SFDC (Salesforce)

Gainsight

Travel 20%

Education

Bachelor’s degree

MBA preferred

Tools

Salesforce (SFDC)

Gainsight

Job description

About the company

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At the company we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

the company is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position for applicants based in Canada or the US.

About the role

The Global Account Director is responsible for driving business transformation, long-term value, and growth for the company' largest global enterprise customers. This role leads the development and execution of global account strategies, leveraging deep expertise in SaaS solutions, end-to-end supply chain management, and strategic consulting. The Global Account Director will influence executive stakeholders, manage complex global relationships, orchestrate cross-functional teams, and collaborate closely with Sales on Next-Sell opportunities. This role is responsible for influencing Net Revenue Retention (NRR) and generating Sales Qualified Leads (SQLs) through strategic opportunity identification.

Vacancy Status

This is an existing job vacancy.

What you will do

• Orchestrate and lead the company’ relationships with key global stakeholders, gaining a deep understanding of their organizational structures, strategic goals, and supply chain.
• Develop and implement a governance model to manage global enterprise accounts, ensuring consistent delivery of high-value solutions.
• Lead the cross functional the company team, leveraging the expertise from Product Management, Customer Success, Support, Professional Services, and integration partners to develop a unified strategy that drives customer transformation and meets business objectives.
• Partner closely with Sales and Renewals teams to create joint account plans, identify and qualify expansion opportunities, and drive growth through SQL generation and conversion.
• Influence NRR performance by driving adoption, enabling retention readiness, and identifying expansion triggers across your portfolio.
• Oversee light commercial responsibilities, including tracking and managing licenses, users, and scenarios to enhance account value and drive growth.
• Act as a primary liaison between the company and the customer’s executive leadership, delivering insight into how the company solutions can address evolving business challenges.
• Influence and negotiate for roadmap alignment with customers, ensuring that the company innovations are prioritized to meet strategic business goals.
• Champion change management initiatives to ensure seamless solution adoption across all levels of the customer organization, enabling full business transformation and value realization.
• Collaborate with customers to define and track customer-specific KPIs and business impact metrics, providing strategic recommendations to support value realization and continued expansion.
• Manage escalations swiftly and effectively, collaborating with internal teams to develop rapid-response strategies that preserve customer trust and satisfaction.

What we are looking for

• Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field; MBA or advanced degree preferred.
• 10+ years of experience managing Forbes Top 100 and global accounts, with a proven track record of leading high-impact, strategic client relationships and driving business transformation.
• Exceptional leadership, communication, and collaboration skills with the ability to influence executive stakeholders and build consensus across cross-functional teams.
• Demonstrated success working with cross-functional teams and orchestrating multi-region enterprise strategies that deliver both retention and growth.
• Strong Expertise in Supply Chain Management, including deep knowledge of processes, systems, and industry best practices.
• Proven ability to identify and qualify expansion opportunities, influencing portfolio NRR and SQL generation while collaborating closely with Sales and Renewals.
• Proven ability to work with SaaS solutions, leveraging technology to drive business outcomes and optimize supply chain operations.
• Extensive experience utilizing Salesforce (SFDC) and Gainsight to manage customer relationships, track account health and opportunities, and driving proactive engagement.
• Project Management Professional (PMP) Certification considered an asset
• Ability to travel up to 20% to global client sites, subsidiaries, and industry events as required.

Work With Impact

Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at the company

Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at the company and here are some of the perks and benefits we offer, which may vary by location and employee

• Flexible vacation and the company Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the the company website at www.the company.com or the company’s blog at

the company is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.