Global Custodian Relationship Manager

H-Squared; Florida; On-site; USD 95,000 - 130,000; Full time

Job summary

H-Squared is seeking a Global Custodian Relationship Manager to oversee custody relationships across the UK and Western Europe. This hands-on role combines stakeholder management, operational oversight, and strategic project delivery to improve existing partnerships.

The position involves owning relationships with major custodians, driving onboarding, performance metrics, and contract reviews, while coordinating solutions with internal and external teams and supporting leadership.

Qualifications

• 5-10 years' experience in B2B relationship management in financial services, or the wealth & investment management space.

Responsibilities

• Own relationships with 5-10 major custodians across international markets.
• Oversee service delivery, KPIs, SLAs and operational performance.
• Lead contract reviews, fee negotiations and relationship improvements.
• Manage escalations and coordinate solutions across internal and external teams.
• Drive custody onboarding, operational enhancements and strategic initiatives.
• Work closely with senior leadership and support junior analysts.

Skills

Relationship management

Negotiation

Stakeholder management

Project delivery

Financial services

Job description

We're partnered with a leading global investment manager looking to hire a Global Custodian Relationship Manager to oversee key custody relationships across the UK and Western Europe.

This is a hands-on B2B relationship management role, combining stakeholder management, operational oversight, contract negotiations and strategic project delivery.

No sales, no prospecting. The focus is on managing and improving existing partnerships.

The Opportunity

• Own relationships with 5-10 major custodians across international markets
• Oversee service delivery, KPIs, SLAs and operational performance
• Lead contract reviews, fee negotiations and relationship improvements
• Manage escalations and coordinate solutions across internal and external teams
• Drive custody onboarding, operational enhancements and strategic initiatives
• Work closely with senior leadership and support junior analysts

What We're Looking For

• 5-10 years' experience in B2B relationship management in financial services, or the wealth & investment management space.
• Strong stakeholder management, negotiation and problem-solving skills
• Experience overseeing complex institutional relationships and operational projects
• Exposure to custody, asset management or financial services is advantageous, but not essential
• Commercially minded, proactive and comfortable taking ownership