Remote CSI Manager: IT Service Improvement & Transformation

SIRO Clinpharm Pvt. Ltd.; United States; Remote; USD 110,000 - 190,000; Full time

Job summary

SIRO Clinpharm Pvt. Ltd. is seeking an experienced Continual Service Improvement (CSI) Manager to drive continuous improvement across IT services, processes, operations, and service management practices.

The role focuses on identifying opportunities, establishing priorities, and leading cross-functional initiatives to deliver measurable improvements in service quality and business outcomes. The CSI Manager will work with ITSM process owners, technology teams, providers, and business stakeholders

Responsibilities

• Own and govern the Continual Improvement Management process across the organization.
• Establish and enhance the CSI framework, standards, processes and governance.
• Identify improvement opportunities via incident, problem, change and SLA trends.
• Maintain the Continual Improvement Register (CIR) and roadmap.
• Lead cross-functional initiatives with ITSM, tech teams, suppliers and business stakeholders.

Job description

SIRO Clinpharm Pvt. Ltd. is seeking an experienced Continual Service Improvement (CSI) Manager to drive continuous improvement across IT services, processes, operations, and service management practices.

The role focuses on identifying opportunities, establishing priorities, and leading cross-functional initiatives to deliver measurable improvements in service quality and business outcomes. The CSI Manager will work with ITSM process owners, technology teams, providers, and business stakeholders