Global CRM Product Owner: AI-Driven Growth Leader

6149-DePuy Synthes Products Inc. Legal Entity; West Chester (Chester County); On-site; USD 140,000 - 190,000; Full time

Job summary

Johnson & Johnson’s DePuy Synthes division seeks a Senior Manager, TPO Global CRM to own the global CRM product strategy and roadmap. You will partner with commercial, digital, and IT leaders to deliver scalable, compliant CRM solutions across regions and drive value realization.

You will lead product ownership, prioritize capabilities, and ensure high‑quality delivery while advancing AI‑driven analytics and automation for commercial excellence.

Qualifications

• Bachelor’s degree in IT, CS, business, or related field.
• MBA or Master’s degree preferred.
• 8–10 years of enterprise IT technology product ownership experience.
• Strong communication and stakeholder management at senior levels.
• Experience with Salesforce.com implementations.
• Familiar with agile/product‑based delivery models.

Responsibilities

• Own and evolve global CRM product strategy and roadmap.
• Translate business needs into clear product requirements and backlog.
• Collaborate with global stakeholders to align CRM with sales, marketing, and analytics.
• Lead cross‑functional IT delivery teams and manage vendors.
• Ensure data privacy, security, and regulatory compliance.
• Track adoption and drive continuous value realization.
• Incorporate AI, analytics, and automation to modernize platforms.
• Support scalable commercial execution across regions.

Skills

Analytical thinking

Stakeholder management

Leadership

Cross-functional collaboration

Salesforce CRM

Product ownership

Agile delivery

Communication

Education

Bachelor’s degree

MBA or Master’s

Tools

Salesforce.com

Job description

Johnson & Johnson’s DePuy Synthes division seeks a Senior Manager, TPO Global CRM to own the global CRM product strategy and roadmap. You will partner with commercial, digital, and IT leaders to deliver scalable, compliant CRM solutions across regions and drive value realization.

You will lead product ownership, prioritize capabilities, and ensure high‑quality delivery while advancing AI‑driven analytics and automation for commercial excellence.