Senior Manager, TPO Global CRM

Johnson Johnson; New Brunswick (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Johnson & Johnson, via DePuy Synthes, seeks a Senior Manager, TPO Global CRM to own the global CRM strategy and deliver high-value solutions across regions. You will partner with commercial, digital, and IT teams to align capabilities with business goals and ensure compliant, scalable platforms.

You will lead product ownership, roadmaps, and delivery while driving analytics, AI, and automation to improve engagement and revenue. Global collaboration is essential.

Qualifications

• Bachelor's degree required in IT, CS, Business, or related field.
• Advanced degree (MBA or Master’s) preferred.

Responsibilities

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.

Skills

Salesforce CRM

Product ownership

Global stakeholders

AI & analytics

Cross-functional

Strategic roadmap

Data privacy & security

Regulatory compliance

Education

Bachelor's degree in IT/CS/Business

MBA or Master's preferred

Tools

Salesforce CRM

Job description

Company Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Technology Product & Platform Management

Job Sub Function

Technical Product Management

Job Category

People Leader

All Job Posting Locations

New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description

DePuy Synthes is recruiting for a(n) Senior Manager, TPO Global CRM in Raritan NJ, New Brunswick NJ , West Chester PA, Raynham MA, Palm Beach Gardens, FL

Job Overview

This role provides strategic product ownership and leadership for DePuy Synthes' Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomes and reports into the DePuy Synthes Technology organization . The Sr. Manager, T PO Global CRM partners closely with global commercial, digital, and IT stakeholders to define product vision, prioritize capabilities, and ensure delivery of scalable, compliant, and high-value CRM solutions across regions. The role has a significant impact on how DePuy Synthes serve s customers globally , drives business growth, and supports commercial excellence through technology.

Key Responsibilities

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives .
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capa bilities support sales effectiveness, customer engagement, and analytics needs , and integrations with broader commercial functions (marketing automation, customer data)
• Lead cross-functional colaboratio n with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Qualifications

Education

• Bachelor's degree required (Information Technology, Computer Science, Business, or related field).
• Advanced degree (e.g., MBA or Master's) preferred.

Experience and Skills

• Required:
• 8 -10 years of experience in technology product ownership or product management within enterprise IT environments.
• Strong background supporting commercial or customer-facing technologies, including SalesForce.com CRM platforms.
• Proven ability to translate complex business needs into prioritized technology solutions.
• Experience working with global stakeholders