Senior Manager, TPO Global CRM

Johnson & Johnson MedTech; West Chester (Chester County); On-site; USD 120,000 - 160,000; Full time

Job summary

DePuy Synthes seeks a Senior Manager, TPO Global CRM to lead global CRM strategy across regions. You’ll own the product roadmap, translate business needs into requirements, and drive delivery with IT, vendors, and cross‑functional teams.

You’ll champion data privacy and regulatory compliance while applying AI and analytics to improve customer engagement, pricing and commercial execution globally.

Qualifications

• Bachelor’s degree required in IT, CS, business or related field.
• MBA or related advanced degree preferred.
• Experience translating business needs into tech solutions.
• Experience with Salesforce.com and global stakeholders.

Responsibilities

• Own and evolve the global CRM product strategy and roadmap.
• Serve as the primary product owner for CRM platforms and backlog priorities.
• Collaborate with global regional stakeholders to support sales, engagement, and analytics needs.
• Lead IT delivery, vendors, and architects for high‑quality, on‑time delivery.
• Govern lifecycle management, upgrades, and decommissioning activities.
• Ensure data privacy, security, and regulatory compliance across markets.
• Track performance and drive continuous improvement and value realization.
• Provide leadership within Commercial Technology and engage stakeholders.
• Lead application of AI and automation to modernize platforms and drive revenue optimization.

Skills

Analytical Reasoning

Consulting

Cost Management

Cross-Functional Collaboration

Developing Others

Leadership

Performance Measurement

Product Development

Product Strategies

Project Management Methodology

Team Management

Education

Bachelor's degree

MBA or Master’s

Tools

Salesforce.com

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Technology Product & Platform Management

Job Sub Function

Technical Product Management

Job Category

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description

DePuy Synthes is recruiting for a(n) Senior Manager, TPO Global CRM in Raritan NJ, New Brunswick NJ , West Chester PA, Raynham MA, Palm Beach Gardens, FL

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 SCIENCE PARKmonths, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Job Overview

This role provides strategic product ownership and leadership for DePuy Synthes’ Global CRM technology platforms, enabling commercial teams to better serve customers and improve business outcomes and reports into the DePuy Synthes Technology organization. The Sr. Manager, TPO Global CRM partners closely with global commercial, digital, and IT stakeholders to define product vision, prioritize capabilities, and ensure delivery of scalable, compliant, and high‑value CRM solutions across regions. The role has a significant impact on how DePuy Synthes serves customers globally, drives business growth, and supports commercial excellence through technology.

Key Responsibilities

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data)
• Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Qualifications

Education

• Bachelor’s degree required (Information Technology, Computer Science, Business, or related field).
• Advanced degree (e.g., MBA or Master’s) preferred.

Required

Experience and Skills

• 8-10 years of experience in technology product ownership or product management within enterprise IT environments.
• Strong background supporting commercial or customer‑facing technologies, including SalesForce.com CRM platforms.
• Proven ability to translate complex business needs into prioritized technology solutions.
• Experience working with global stakeholders across regions and cultures.
• Solid understanding of system integration, data, and enterprise application landscapes.
• Strong communication, influence, and stakeholder management skills at senior levels.

Preferred

• Experience supporting global Salesforce.com implementations in a large, matrixed organization.
• Familiarity with Agile or product‑based delivery models.
• Experience working with external technology vendors and system integrators.
• Exposure to regulated industries such as medical devices or life sciences.

Other

• Travel: Occasional international travel may be required.
• Certifications: Product management, Agile, or SFDC‑related certifications preferred but not required.

#DePuySynthesCareers

Required Skills

Preferred Skills

• Analytical Reasoning
• Consulting
• Cost Management
• Creating Purpose
• Cross-Functional Collaboration
• Developing Others
• Human-Computer Interaction (HCI)
• Inclusive Leadership
• Leadership
• Performance Measurement
• Product Development
• Product Strategies
• Project Management Methodology (PMM)
• Research and Development
• Software Development Management
• Strategic Supply Chain Management
• Team Management