Global CRM Delivery Lead for Premium Brands

Wunderman Thompson (DBA VML); Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

MAP | WPP Enterprise Solutions is seeking a Senior Project Manager to lead end-to-end CRM initiatives for global brands from Austin. You will drive governance, manage multi-region programs, and ensure on-time, on-budget delivery with measurable customer journeys.

You will collaborate with a network of project managers, developers, data scientists, and designers, translating strategic objectives into actionable plans and executive-ready updates for stakeholders worldwide.

Qualifications

• 5+ years of Project Management experience within CRM, digital marketing, or an enterprise agency environment.
• Proven experience working with enterprise global brands (luxury and/or automotive sectors preferred).
• Extensive experience managing key stakeholders across complex, multi-region departments.
• Deep understanding of data-driven workflows, technical projects, and enterprise marketing automation platforms.
• Hands-on experience executing projects within CRM, web, and/or marketing automation ecosystems.
• Strong proficiency with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.
• Ownership, confidence, and discipline to manage deadlines, estimates, and budgets with precision.
• Exceptional written, verbal, and executive presentation skills in English.

Responsibilities

• Leading the end-to-end delivery and implementation of CRM and loyalty programs for premier global brands.
• Executing sophisticated, hyper-personalized client communication campaigns from concept to global deployment.
• Managing global client relationships from an operational perspective, serving as a trusted strategic partner.
• Developing comprehensive project scopes, timelines, and budgets to ensure deliverables are met efficiently and profitably.
• Producing high-impact project status reports and compelling presentations for executive client meetings.

Skills

Project Management

Stakeholder Management

Executive Communication

Organizational Skills

English Proficiency

Tools

Salesforce Marketing Cloud

Adobe Marketing Cloud

Job description

MAP | WPP Enterprise Solutions is seeking a Senior Project Manager to lead end-to-end CRM initiatives for global brands from Austin. You will drive governance, manage multi-region programs, and ensure on-time, on-budget delivery with measurable customer journeys.

You will collaborate with a network of project managers, developers, data scientists, and designers, translating strategic objectives into actionable plans and executive-ready updates for stakeholders worldwide.