Global Corporate Payments Client Manager - Senior Associate

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Testing Site - JPMC is seeking a Payments Client Manager Associate (PCM-A) within Global Payments Corporate Bank Sales to own and grow a portfolio of Media & Communications client relationships. You will act as a trusted advisor, coordinating with treasury and finance stakeholders to retain and expand business, optimize payment flows, and deliver high-quality client experiences.

You will collaborate across teams, manage relationship health, translate client needs into action, and drive revenue

Qualifications

• 3+ years in client management or sales.
• Strong knowledge of payments products and industry dynamics.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as a trusted advisor to clients by understanding industry nuances and objectives, providing strategic recommendations.
• Collaborate across the Global Corporate Bank to meet client requirements with cross-functional teams.
• Prepare and deliver regular business reviews; monitor client health indicators and proactively address issues.
• Drive product and solutions activation to enhance client value.
• Prepare deal documentation, ensure alignment, and secure approvals to propel deal execution.
• Oversee credit facilities by supporting setup, ongoing maintenance, monitoring, and reviews.

Skills

Client management

Payments products

CRM software

Communication skills

Analytical mindset

Tools

Microsoft Office

Job description

This is a high-impact opportunity to join our Global Payments Corporate Sales team where you’ll build strategic client partnerships and deliver measurable outcomes—retaining and expanding business while operating in a fast-paced, global environment.

As a Payments Client Manager Associate (PCM-A) within Global Payments Corporate Bank Sales, you will own and grow a portfolio of Media & Communications client relationships—serving as a trusted advisor and day-to-day partner to treasury and finance stakeholders. You’ll help clients achieve measurable outcomes by retaining and expanding existing business, identifying opportunities to optimize payment flows, and delivering a consistently high-quality client experience.

In this role, you act as the client’s advocate across the firm, bringing the right partners together to solve problems quickly and drive progress. You’ll proactively manage relationship health, anticipate client needs, and translate those needs into internal action—navigating a complex organization with clarity, urgency, and accountability. Your success will be reflected in strong client satisfaction, deeper product adoption, and sustained revenue growth.

Job responsibilities

• Serve as a trusted advisor to clients by understanding industry nuances, client operating models and objectives, providing strategic recommendations.

• Collaborate across the Global Corporate Bank to meet client requirements including Payment Sales Managers, Product, Service, Onboarding, Credit, international teams, credit partners, and Corporate Bankers.

• Prepare and deliver regular-occurring business reviews; monitor and maintain client health indicators, proactively addressing issues.

• Drive product and solutions activation to enhance client value.

• Prepare deal documentation, ensure functional alignment, and secure necessary approvals to propel deal execution for timely realization of business outcomes.

• Oversee credit facilities by supporting setup, ongoing maintenance, monitoring, and periodic reviews—ensuring appropriate controls, compliance, and responsiveness to client needs.

• Build and maintain account plans that define the client strategy, priorities, stakeholder map, engagement plan, and next-best actions—aligning coverage and product partners around shared goals.

• Maintain disciplined reporting and forecasting using pipeline and call reporting tools to track engagement, opportunities, and financial performance.

Required qualifications, capabilities, and skills

• 3+ years of experience in client management, sales, or a related role
• Strong understanding of payments products and payments industry dynamics
• Excellent communication and interpersonal skills
• Ability to build and maintain strong client relationships
• Analytical mindset with the ability to identify growth opportunities and optimize processes
• Proficiency in CRM software and Microsoft Office Suite