Global Corporate Communications Director

Gong.io; United States; Remote; USD 168,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Flexible wellness stipend

Mental health benefits with therapy

401(k) program

Education & learning stipend

Flexible vacation time

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong, a leading AI-powered revenue intelligence company, seeks a Corporate Communications Principal Director to lead global corporate storytelling, executive positioning, and crisis management. You will partner with the Head of Corporate Communications, shaping messaging across leadership, product, and go-to-market teams while guiding a fast‑moving media program.

You will ghostwrite for the CEO and senior leaders, develop thought leadership, manage crisis responses, and set strategic

Qualifications

• 10+ years of progressive communications experience, with significant time in corporate communications roles at high-growth technology companies or leading PR agencies serving tech clients
• Demonstrated track record managing corporate communications programs at scale, including earned media strategy for major company milestones
• Proven experience as an executive communications strategist and ghostwriter, with a portfolio spanning multiple formats and leadership voices
• Deep hands-on experience managing crisis communications — from early detection through resolution and post-incident review
• Prior experience working directly with and advising C-suite executives in a communications or advisory capacity
• Experience at or with a B2B SaaS, AI, or global enterprise technology company strongly preferred

Responsibilities

• Develop and drive Gong's global corporate narrative, ensuring alignment across leadership, product, and go-to-market teams
• Own earned media strategy for major announcements — corporate news, partnerships, product milestones, and industry leadership moments
• Shape and inform Gong's corporate messaging framework, ensuring consistency and differentiation in a competitive AI market
• Partner cross-functionally with marketing, legal, HR, investor relations and more to align communications with business objectives
• Serve as primary communications strategist and ghostwriter for Gong's C-suite, including the CEO and senior leadership team
• Develop executive thought leadership programs across owned channels, media, and speaking platforms
• Create compelling content — op-eds, exec platforms, bylines, LinkedIn posts, talking points, and briefing materials — that authentically reflects each leader's voice
• Prepare executives for media interactions, interviews, and public appearances through media training and message coaching
• Identify and secure meaningful speaking opportunities at tier-one industry events and business forums
• Lead development and ongoing management of Gong's crisis communications framework, protocols, and response playbooks
• Support and serve as an internal escalation point and strategic counsel during reputational issues and sensitive business developments
• Rapidly assess emerging threats, provide clear-eyed guidance to leadership, and drive swift, coordinated response
• Partner with legal, HR, and executive teams on sensitive communications including workforce changes, competitive incidents, and regulatory matters
• Conduct post-incident reviews and embed learnings into updated protocols and organizational readiness
• Build trusted relationships with global executive stakeholders, acting as a strategic communications advisor to senior leaders across the business
• Manage and prioritize competing executive communications requests with sound judgment and effective stakeholder management
• Develop and oversee global external agencies and vendor relationships, ensuring high performance and strategic alignment
• Maintain a strong understanding of Gong's business, competitive landscape, and market dynamics to inform communications strategy in real time
• Contribute to department planning, budgeting, and measurement frameworks in partnership with the team lead

Skills

Executive comms

Ghostwriter

Crisis comms

B2B SaaS

Stakeholder mgmt

Job description

Gong, a leading AI-powered revenue intelligence company, seeks a Corporate Communications Principal Director to lead global corporate storytelling, executive positioning, and crisis management. You will partner with the Head of Corporate Communications, shaping messaging across leadership, product, and go-to-market teams while guiding a fast‑moving media program.

You will ghostwrite for the CEO and senior leaders, develop thought leadership, manage crisis responses, and set strategic