Global Content Strategy Lead for User Help

Socket.dev; Sunnyvale (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google’s gTech Users and Products (gUP) is seeking a Content Strategist to own the help and support strategy across multiple channels. The role requires leading content initiatives for global users and partners, leveraging AI-enabled tools and data-driven insights.

The position emphasizes collaborating with product and engineering teams, influencing executives, and delivering scalable content solutions that enhance user engagement across the Google product ecosystem.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.
• Experience leading multiple, time-sensitive projects with competing priorities, with attention to detail.

Responsibilities

• Design help content experiences for users, aligned with product and support goals, informed by customer knowledge and data.
• Use knowledge of cross-product interlocks to identify opportunities for content support across user journeys.
• Ensure creation and delivery of content for supported channels across locales; drive and moderate output of AI-enabled content creation or publishing tools; draft or publish content in exception cases.
• Act as the main contact point to understand how content can support product updates, business goals, and priorities; advocate for users with senior product support partners and product managers/engineers.
• Measure and report on effectiveness of support content experiences and optimize workflows and multimedia.

Skills

Content strategy

Project management

Cross-functional collaboration

Executive stakeholder management

Content analytics

Localization coordination

Education

Bachelor’s degree or equivalent practical experience

Tools

AI-enabled content tools

Job description

Google’s gTech Users and Products (gUP) is seeking a Content Strategist to own the help and support strategy across multiple channels. The role requires leading content initiatives for global users and partners, leveraging AI-enabled tools and data-driven insights.

The position emphasizes collaborating with product and engineering teams, influencing executives, and delivering scalable content solutions that enhance user engagement across the Google product ecosystem.