Global Content Strategy Lead

Google; Sunnyvale (CA); On-site; USD 140,000 - 204,000; Full time

Job summary

Google's gTech Users and Products (gUP) team is seeking a Content Strategist to own the overall help and support strategy across multiple content channels. You will collaborate with product partners and customer care agents to elevate user experiences and ensure accurate, helpful content.

As part of gUP, you will influence cross-functional teams, translate complex product features into digestible content, and help improve content quality across localization, AI-assisted publishing, and editorial

Qualifications

• 8+ years of experience in content strategy, knowledge management, knowledge design, or related project or program management.
• Bachelor’s degree or equivalent practical experience.
• Experience leading multiple, time-sensitive projects with competing priorities, with attention to detail.

Responsibilities

• Design help content experiences aligned with product and support goals, informed by customer knowledge and journey insights.
• Use knowledge of cross-product interlocks to identify opportunities for content support across user journeys.
• Ensure creation and delivery of content for supported channels across locales; drive AI-enabled content creation or publishing tools as relevant.
• Act as the main contact to understand how content can support product updates, business goals, and priorities; advocate for users with senior product partners.
• Optimize content and workflows using data and best practices; measure and report on effectiveness of support content experiences.

Skills

Content strategy

Knowledge management

Knowledge design

Project management

Education

Bachelor’s degree

Job description

Google's gTech Users and Products (gUP) team is seeking a Content Strategist to own the overall help and support strategy across multiple content channels. You will collaborate with product partners and customer care agents to elevate user experiences and ensure accurate, helpful content.

As part of gUP, you will influence cross-functional teams, translate complex product features into digestible content, and help improve content quality across localization, AI-assisted publishing, and editorial