Global Construction Associate Account Manager

CoVerica; Dallas (TX); Hybrid; USD 53,000 - 58,000; Full time

Benefits offered by this job

Positive Work Culture

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Wellness resources

Job summary

CoVerica, an employee-owned independent insurance agency with 40+ years in Dallas, seeks a Global Construction Associate Account Manager to support Heavy Construction clients.

You will work with Producers and senior managers, handle endorsements and documentation in AMS360, and build knowledge of commercial P&C insurance. Hybrid role with in-office Thursdays and licensing assistance within 90 days.

Qualifications

• Customer service or administrative experience is required.
• Strong written and verbal communication skills.
• Ability to juggle multiple accounts, renewals, and deadlines.
• Willingness to obtain Texas General Lines P&C license within 90 days.
• Familiarity with AMS360 or similar agency management system.

Responsibilities

• Assist Producers and senior Account Managers in marketing new and renewal business, determining premiums.
• Maintain underwriting and marketing information by carrier; communicate with clients and underwriters.
• Submit first reports of claims and coordinate follow-up with carriers.
• Respond to client needs on endorsements, certificates of insurance, and billing questions.
• Process non-premium bearing endorsements; organize historical loss runs.
• Produce auto IDs, policies, endorsements, and COIs in AMS360 once licensed.
• Maintain electronic client files and follow E&O guidelines.
• Utilize AMS360 to manage workflow, deadlines, and high-volume workload.
• Collaborate with teams including in-office Thursdays for mentoring and alignment.

Skills

Customer service experience

Administrative experience

Verbal communication

Organizational skills

Account management

Education

Texas General Lines Property & Casualty License

Total CSR coursework program

Tools

AMS360

Job description

Benefits:

Positive Work Culture

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Wellness resources

CoVerica is a premier, employee-owned independent insurance agency with over 40 years of history — and we're actively expanding across the Dallas-Fort Worth market. We're looking for a Global Construction Associate Account Manager to provide administrative support to our Heavy Construction practice, partnering with Producers and senior Account Managers while building a strong, hands-on foundation in commercial property and casualty insurance.

Role Snapshot Compensation: $52,500 – $58,000 annually. Work Structure: Hybrid — 2 days in office per week (Thursdays mandatory; second day flexible). Primary Technology: Vertafore AMS360 Agency Management System. Insurance Experience: General lines insurance background is a plus, but not required — we';ll support you toward your Texas P&C license within your first 90 days.

A LITTLE BIT ABOUT COVERICA Recognized as a Top 10 DFW Fastest Growing Property & Casualty Insurance Agency by the Dallas Business Journal. In business for over 40 years, with an in-place succession plan to remain independent for the next 40. Part of the national SIAA network — together, we represent nearly $12.5 billion in insurance premium.

WHY COVERICA? Because you shouldn't have to choose between the resources of a national carrier and the culture of a true independent. At CoVerica, you get both: The market access, carrier relationships, and technology of a premier, growing agency with over 40 years of history. The agility, autonomy, and true sense of ownership that only an independent, employee-owned firm can offer. A team that lives by two simple rules: we treat others as ourselves, and we do the right thing — even when it hurts.

POSITION OVERVIEW The Global Construction Associate Account Manager provides account management and administrative support to producers, executives, and senior account managers, while building foundational knowledge of commercial property and casualty insurance in the Heavy Construction sector. Leveraging Vertafore AMS360, you will help manage a book of business, ensure documentation accuracy, and support the full account service cycle from marketing through renewal.

WHAT YOU'LL DO Account & Client Management Assist Producers and senior Account Managers in marketing new and renewal business — determining premiums, preparing presentation packets, and maintaining underwriting and marketing information by carrier. Develop and maintain proactive communication with clients and carrier underwriters on behalf of the account team. Assist clients in submitting first reports of claims and coordinate follow-up with carriers. Respond to client needs on endorsements, certificates of insurance, and billing questions.

Policy Servicing & Documentation Process non-premium bearing endorsements accurately within agency guidelines. Order, audit, and organize historical loss runs from carrier systems. Produce accurate auto ID cards, policies, endorsements, and certificates of insurance (COI) within AMS360 once licensed. Maintain electronic client files in an orderly, up-to-date manner according to agency standards, and follow agency Errors & Omissions (E&O) guidelines on every account.

Technology & Workflow Management Utilize AMS360 to run a structured workflow follow-up loop, monitoring outstanding carrier orders, client correspondence, and past-due items. Meet agency, department, and account service goals and deadlines while managing a high-volume personal workload.

Knowledge Building & Collaboration Build working knowledge of commercial rating procedures, coverages, and Heavy Construction industry operations. Develop a full understanding of available insurance markets and how to place business within them. Coordinate productively with clients, multi-state carriers, external vendors, and internal agency teams — including mandatory in-office Thursdays for peer mentoring and cross-team alignment. Take on special projects at management's request, and stay current on commercial insurance regulations, coverage updates, and emerging risk management technology.

WHAT YOU'LL BRING General lines insurance experience is a plus, but not required — we're looking for strong customer service or administrative experience and a genuine desire to grow into commercial insurance account management. Willingness to obtain a Texas General Lines Property & Casualty (P&C) Insurance License within your first 90 days of employment (required after hire). Willingness to complete the Total CSR coursework program within your first 90 days of employment. Comfort navigating AMS360 or a comparable agency management system, agency databases, and spreadsheet formatting. Strong written and verbal communication skills — the ability to distill complex insurance issues into clear, concise explanations for clients. Sharp attention to detail and the organizational skills to juggle multiple accounts, renewals, and deadlines at once.

Flexible work from home options available.