Global Community & Engagement Programs Manager

Sandisk; Milpitas (CA); Presencial; USD 80.000 - 120.000; Jornada completa

Descripción de la vacante

Sandisk is seeking a Community Manager to lead day-to-day operations, ensure resources are accurate, and drive engagement across public and internal communities. You will set gamification levels, monitor activity, and gather insights to improve products and brand.

Collaborate with product marketing, engineering, and internal teams to align initiatives. The role focuses on governance, performance measurement, and creating an inclusive online community that supports Sandisk customers and employees

Formación

• Bachelor’s Degree required; equivalent experience considered.
• At least 5+ years in community management or related fields.
• Customer service and contact center support experience required.

Responsabilidades

• Lead end-to-end governance of GCS Communities and measure performance.
• Oversee supplier execution and quality of support.
• Inform customers about new products, EOL status, and policies.
• Prepare monthly KPI presentations for the Communities.
• Create internal community for Sandisk employees for feedback.
• Install additional listening posts across customer journey.
• Drive improvements to the community forum platform.
• Collaborate with Product Marketing, eCommerce and other teams.
• Review and coordinate escalation resolutions.
• Handle special projects as directed by GCS management.

Conocimientos

Communication skills

Negotiation skills

Community management

Salesforce reports

Customer service

Educación

Bachelor's Degree

Herramientas

MS Excel

Visio

PowerPoint

Salesforce

Descripción del empleo

Sandisk is seeking a Community Manager to lead day-to-day operations, ensure resources are accurate, and drive engagement across public and internal communities. You will set gamification levels, monitor activity, and gather insights to improve products and brand.

Collaborate with product marketing, engineering, and internal teams to align initiatives. The role focuses on governance, performance measurement, and creating an inclusive online community that supports Sandisk customers and employees