Community Programs Lead – Engagement & Insights

Sandisk; California (MO); On-site; USD 70,000 - 120,000; Full time

Job summary

Sandisk seeks a Community Manager to lead day-to-day operations, deploy educational resources, and drive engagement across consumer and internal Sandisk communities.

You will set gamification levels, monitor signals from the platform, and collaborate with partners to ensure governance and proper moderation. The role supports product and brand improvements through insights and programs.

Qualifications

• Bachelor's degree required.
• 5+ years related experience working with community management, implementation and supporting day to day operations.
• Customer Service & Contact Center Support experience preferred

Responsibilities

• Responsible for all aspects of GCS Communities from development/strategic direction through execution leadership and performance measurement.
• Responsible for community oversight of supplier execution and quality of support and serves as primary internal and supplier resource related to this work.
• Inform customers of new products, EOL Status and Support policies and encourage our customers discussions regarding our products.
• Responsible for preparing and delivering a monthly presentation that includes but is not limited to; KPIs for the Communities.
• Create an internal community for Sandisk employees to communicate issues and internal feedback on Marketing, Engineering and all other internal functions. Making improvement recommendations and serving as the primary POC to analyze insights.
• Responsible for installing additional listening posts across the customer journey, this could include engaging in sentiment solution evaluation, selection, and implementation.
• Responsible for driving improvements to the community forum platform, inclusive of feature and program expansion, solution selection, contract execution, implementation and daily operational oversight.
• Engage with Product Marketing, eCommerce team, GCS Digital Strategy and Product Readiness teams to ensure all new product implementations and automation tools are incorporated into our communities.
• Responsible for reviewing and coordinating resolution for any escalations.
• Special projects as determined by GCS management.

Skills

Communication

Negotiation

Community Listening

Customer service

Education

Bachelor's Degree

Tools

MS Excel

Visio

PowerPoint

Salesforce reports

Job description

Sandisk seeks a Community Manager to lead day-to-day operations, deploy educational resources, and drive engagement across consumer and internal Sandisk communities.

You will set gamification levels, monitor signals from the platform, and collaborate with partners to ensure governance and proper moderation. The role supports product and brand improvements through insights and programs.