Community Development Manager

RXinsider LTD.; Waltham, Northern (MA, KY); Hybrid; USD 136,000 - 146,000; Full time

Job summary

Imprivata seeks a Community Development Manager to lead strategy, growth, and engagement of the customer community, owning the platform and cross-functional initiatives. This hybrid role is based in Waltham, MA, and focuses on advocacy, learning, and measurable business value for customers.

You will partner across Customer Success, Support, Product, Marketing, Sales, and Events to deliver exceptional experiences and scalable programs. 5+ years in community spaces is preferred.

Qualifications

• Bachelor’s degree in a related field with 5+ years of relevant experience.
• Proven experience building and growing customer communities with Salesforce Experience Cloud.
• Strong PM, communication, and stakeholder management skills.
• Data-driven with engagement metrics skills.
• Experience in healthcare IT or customer advocacy programs preferred.
• Community management certification preferred.

Responsibilities

• Develop and execute community strategy to drive engagement and business value.
• Evolve Salesforce Experience Cloud into learning, collaboration, support destination.
• Define and report KPIs and analytics on growth and satisfaction.
• Design onboarding, recognition, advocacy programs.
• Build relationships with customers and advocates.
• Plan virtual and in-person engagement programs and events.
• Collaborate with Product, Success, Sales, Marketing, Support, and Engineering.
• Share customer feedback to inform Voice of the Customer.
• Establish governance and scalable processes.
• Stay current on trends and opportunities to leverage AI and automation.

Skills

Community management

Project management

Stakeholder management

Data analysis

Communication

Cross-functional collaboration

Customer advocacy

Public speaking / events

Education

Bachelor’s degree in Business, Marketing, Communications, IT

Tools

Salesforce Experience Cloud

Job description

Description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Community Development Manager to join our team. This is a hybrid opportunity based out of Waltham, MA.

Job Summary

The Community Development Manager leads the strategy, growth, and engagement of Imprivata's customer community, creating programs that foster customer connections, knowledge sharing, advocacy, and business value. This role owns the community platform and engagement initiatives, partnering across Customer Success, Support, Product, Marketing, Sales, Customer Advocacy, and Events to deliver exceptional customer experiences.

Duties And Responsibilities

• Develop and execute the strategy for Imprivata’s customer community to drive engagement, advocacy, retention, and measurable business value.
• Evolve the Salesforce Experience Cloud community into a premier destination for customer learning, collaboration, support, and networking.
• Define, track, and report on KPIs, dashboards, and analytics to measure community growth, engagement, satisfaction, and business impact.
• Design and deliver customer onboarding, recognition, advocacy, and engagement programs that encourage participation and knowledge sharing.
• Build and nurture relationships with customers, champions, advocates, and community leaders to foster a thriving global community.
• Manage community content, educational resources, campaigns, forums, and user groups in partnership with cross-functional teams.
• Plan and execute virtual and in-person customer engagement programs, including webinars, meetups, user groups, and Imprivata Connect.
• Establish governance, operational processes, and best practices to ensure a scalable, high-quality community experience, partnering with Customer Success to maintain timely engagement.
• Collaborate with Product, Customer Success, Sales, Marketing, Support, and Engineering to align community initiatives with business objectives and customer needs.
• Gather, analyze, and communicate customer feedback to support Voice of the Customer initiatives, product improvements, and strategic decision-making.
• Stay current on industry trends and emerging technologies, identifying opportunities to leverage AI, automation, and digital tools to enhance community experiences.
• Other duties as assigned and required

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field with 5+ years of relevant experience, or 7+ years of equivalent professional experience.
• Proven experience building, growing, and managing customer or technical communities with Salesforce Experience Cloud or similar community engagement platforms.
• Demonstrated success developing community strategies and programs that drive customer engagement and measurable business outcomes.
• Strong project management, communication, and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams.
• Data-driven mindset with experience analyzing engagement metrics and translating insights into action.
• Highly organized, self-motivated professional who thrives in a fast-paced environment and is passionate about customer engagement and advocacy.
• Experience managing technical, healthcare IT, customer advocacy, customer marketing, or customer success programs.
• Experience developing customer champion, ambassador, advisory board, or similar engagement programs.
• Knowledge of community engagement best practices, member lifecycle management, and event planning for virtual and in-person experiences.
• Community management certification (CMX, Community-Led Growth, FeverBee, or similar) preferred.

This position offers a total compensation range of $136,000.00 to $146,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun.

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.