Global Commercial Systems Administrator & Support Lead - Salesforce

J.M. Huber; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic CRM Systems Administrator to enhance their Salesforce platform. This role involves managing Salesforce Sales Cloud, providing user support, and collaborating with various teams to ensure efficient customer-facing processes. You'll be integral in project execution and troubleshooting integration issues, working alongside a diverse team. The company values employee well-being and professional development, making it an exciting opportunity for those looking to grow in a supportive environment. If you're passionate about CRM systems and eager to make an impact, this role is for you.

Qualifications

• 3+ years as a CRM administrator/analyst focused on Salesforce.
• Salesforce Administrator certification is required.
• Experience with agile and waterfall development models.

Responsibilities

• Administer Salesforce Sales Cloud and provide user support.
• Collaborate on project planning and execution.
• Troubleshoot integration issues with other systems.

Skills

Salesforce Administration

User Support

Communication Skills

Project Management

Technical Troubleshooting

Agile Methodologies

Training and Documentation

Collaboration

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in MIS/Information Technology

Tools

Salesforce Sales Cloud

Oracle

Azure Integration Services

Power BI

Pardot

ServiceNow

Job description

Portfolio Business: Huber Engineered Materials

J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.

Position Summary

Huber Engineered Materials is currently hiring a CRM Systems Administrator within the Information Technology organization. This role is a dynamic role that will focus on administration of Salesforce, supporting userbase, providing continuous improvement in Salesforce using best practices and maintain current processes.

This role will partner with our sales, marketing, R&D, innovation, customer service and other customer support functions to ensure the delivery of effective and efficient customer-facing processes within Salesforce. Role also interfaces directly with our front-line employees and senior management as well as internal/external IT team members.

Scope of Role

• Salesforce Administration & Development
  • Manage and administer Salesforce Sales Cloud ensuring system is ran with best practices and alignment with business needs.
  • Provide user support, addressing issues/root cause analysis and delivering training content/session as needed.
  • Create/improve reports and dashboards for user bases providing actionable insights for all level of peers.
  • Maintain platform settings, instances, and third-party solutions by staying up to date with Salesforce new products/services and perform activities required for Salesforce releases.
• Project Collaboration
  • Assist in project planning, execution, testing, deployment, and training.
  • Actively participate in project meetings, providing updates on assigned Salesforce-related tasks and milestones.
  • Foster a collaborative and knowledge sharing environment by involving team members on best practices and support.
• Integration/IT Infrastructure
  • Assist team with troubleshooting integration issues with other company systems working together with integration specialists – Oracle, Azure Integration Services, Power BI, Tap Clicks, Pardot.
  • Work with internal IT networks/infrastructure teams to ensure CRM systems are complying and following industry and internal guidelines, including authentication (OKTA) and support (ServiceNow).
  • Participate and collaborate in cross functional teams in the rollout and integration of Salesforce to new business following acquisitions as well as disintegration of information.

Specialized/Technical Knowledge or Required Skills

• Education – Minimum of bachelor’s degree, preferably in Business Administration or MIS/Information Technology
• 3+ years experience working as a sales or CRM business administrator/analyst with a focus on Salesforce Sales Cloud Administration. Salesforce Administrator certification is required.
• Ability to communicate technical concepts and capabilities to a global user base with user friendly language.
• Ability to facilitate meetings, group discussions, presentation, summarization and effective communication skills.
• Ability to make recommendations on application configuration improvements to team members.
• Experience working with different functions and teams across regions and BUs, in a corporate environment.
• Experience with formal change management processes, and working on teams that operate in agile, waterfall and hybrid development models.
• Experienced in group training and documenting procedures/training materials.
• Ability to work independently and on a team.
• A platform-agnostic mindset, but ability to learn and follow best practices within a given platform (i.e., Salesforce) through self-study and classroom settings.
• Desire to learn how to support/administer additional commercial business systems (e.g., pricing, innovation).

Challenges

• Learn how multiple business units operate and how they use our commercial business systems at Huber Engineered Materials. These include but are not limited to Salesforce Sales & Service Cloud, PriceFX, Accolade, Pardot and Enablon.
• Ability to work on major projects while supporting day to day operations.
• Working with a geographically diverse team.

Our employees are our strongest asset, and their safety, health, and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance.

J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required.