Global Commercial Systems Administrator & Support Lead - Salesforce

Huber Engineered Materials; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Global Commercial Systems Administrator & Support Lead to enhance their Salesforce administration and support processes. In this pivotal role, you will collaborate with various departments to streamline customer-facing processes, manage Salesforce configurations, and troubleshoot integration issues with other systems. This opportunity offers a chance to work in a dynamic environment that prioritizes employee growth and well-being, while also allowing you to leverage your expertise in Salesforce and project management. Join a team that values innovation and collaboration in the heart of the chemical manufacturing sector.

Qualifications

• 3+ years of Salesforce Sales Cloud administration experience.
• Strong communication skills for explaining technical concepts.

Responsibilities

• Manage Salesforce Sales Cloud and support users.
• Assist in planning and executing projects related to Salesforce.

Skills

Salesforce Administration

Communication Skills

Project Management

Team Collaboration

Change Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in MIS/IT

Tools

Salesforce Sales Cloud

Oracle

Azure

Power BI

Pardot

Tap Clicks

Job description

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Company Overview

Portfolio Business: Huber Engineered Materials

J.M. Huber Corporation, established in 1883, is a large privately held, family-owned company in the United States. It is a diversified global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products, and natural resources, serving various industries with approximately $3 billion in sales and 4,000 employees across more than 20 countries.

Position Summary

Huber Engineered Materials is hiring a CRM Systems Administrator within the IT organization. This role focuses on Salesforce administration, supporting users, improving Salesforce processes, and maintaining current systems.

The role collaborates with sales, marketing, R&D, innovation, customer service, and support functions to ensure effective customer-facing processes in Salesforce. It also involves interaction with employees, management, and internal/external IT teams.

Scope of Role

1. Salesforce Administration & Development
   • Manage and administer Salesforce Sales Cloud according to best practices and business needs.
   • Support users, troubleshoot issues, and provide training.
   • Create and improve reports and dashboards for actionable insights.
   • Maintain platform settings, stay updated with Salesforce releases, and manage third-party solutions.
2. Project Collaboration
   • Assist in planning, executing, testing, deploying, and training for projects.
   • Participate in project meetings, providing updates on Salesforce tasks.
   • Promote knowledge sharing and best practices within the team.
3. Integration/IT Infrastructure
   • Troubleshoot integration issues with systems like Oracle, Azure, Power BI, Pardot, and Tap Clicks.
   • Coordinate with IT networks/infrastructure teams to ensure compliance and support, including authentication and ticketing systems.
   • Collaborate on Salesforce rollouts and integrations following acquisitions or disintegrations.

Required Skills and Knowledge

• Bachelor’s degree in Business Administration or MIS/IT.
• 3+ years of Salesforce Sales Cloud administration experience; Salesforce Administrator certification is required.
• Strong communication skills to explain technical concepts to a global audience.
• Experience in team collaboration, training, and documentation.
• Ability to work independently and in teams, with a platform-agnostic mindset and willingness to learn new systems.
• Experience with change management and development methodologies (agile, waterfall, hybrid).

Challenges

• Understanding how multiple business units operate and use various systems like Salesforce, PriceFX, Pardot, and Enablon.
• Managing major projects alongside daily operations.
• Working with a geographically diverse team.

Additional Information

Our employees are our greatest asset. We prioritize safety, health, and well-being, and promote professional and personal growth. We foster an inclusive environment based on dignity, respect, and performance.

J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Chemical Manufacturing