Global Commercial Data & Insights Leader

Qnity Electronics, Inc.; Wilmington (DE); Hybrid; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Qnity Electronics, Inc.는 글로벌 선도 소재 솔루션 리더로서 고객 데이터 표준과 상업 인사이트의 품질 향상을 주도합니다. 본 포지션은 고객 정의, 세그먼트 구성, KPI 설정 및 데이터 거버넌스 프레임워크의 구축과 유지에 중점을 둡니다.

또한 SAP MDG와 Salesforce 간의 데이터 품질 관리 및 AI-ready 데이터 구성에 기여하며, 세계적 규모의 조직에서 데이터 가치를 실현하고 보고 체계를 강화하는 역할을 담당합니다.

Qualifikationen

• 기업 데이터 거버넌스 및 마스터 데이터 관리에 대한 심층 경험.
• SAP MDG와 Salesforce 계정/기회 모델에 대한 실무 이해.
• 데이터 품질 KPI 정의 및 지속적 모니터링 역량.

Aufgaben

• 고객 데이터 정의, 세그먼트 및 계층 구조의 전략적 수립과 거버넌스 정책 설정.
• 데이터 표준 공유 및 시스템 간 데이터 품질 관리 감독.
• 전사적 리포트 체계 구축 및 운영, KPI 기반 의사결정 지원.
• 데이터 거버넌스 위원회 주도 및 전략적 데이터 투자 조정.
• AI 준비 데이터 정의와 데이터 자산의 가치를 측정하는 실적 관리.

Kenntnisse

Data governance

KPI 정의

크로스펑셔널 협업

데이터 관리 정책

Tools

SAP MDG

Salesforce

CRM 통합

Jobbeschreibung

첨단 전자 산업의 다음 도약을 이끌 준비가 되셨나요? 빠르게 진화하는 기술과 연결의 시대, 성공을 이끄는 문제 해결에 함께 하길 원하신다면 Qnity 에서 당신의 문제 해결 능력, 열정과 창의력으로 전자산업의 다음 도약을 함께 만들어 가세요.

Qnity 는 첨단 전자 및 하이테크 산업을 위한 글로벌 선도 소재 솔루션 리더이자, 새로운 가능성에 도전하고 함께 성장하는 팀입니다. 우리는 기술의 한계를 넓히고, 최첨단 기술을 현실로 만드는데 기여하고 있습니다. 미래를 앞서 생각하고 경계를 넘는 도전자, 그리고 다양한 시각을 가진 당신을 기다립니다. 세상을 더 빠르게 연결하는데 중요한 역할을 하는 Qnity 에서 당신의 커리어를 시작하고 도약하세요.

Key Responsibilities

1. Customer Definitions & Customer 360 Strategy

• Own the enterprise strategy for how the company defines and views its customers across transactional relationships and hierarchical structures. Articulate what each dimension means, its business relevance, and how it should inform commercial decisions.
• Own customer profile definitions, including transacting type (direct, distributor, and other sell-to classifications), parent entities, customer groups such as OEM, and other elements needed for effective customer management. Ensure each is clearly defined and correctly positioned within the overall taxonomy.
• Own the customer segmentation framework and assignment process, ensuring classifications use clear criteria, are applied consistently, and remain accurate as customer relationships evolve.
• Establish governance policies, decision rights, and escalation paths for customer definitions and segmentation.
• Maintain and prioritize a multi-year commercial data and insights roadmap that aligns business strategy, governance, reporting investments, and technology capabilities.

2. Customer Data Standards & Data Quality

• Serve as business owner for customer data standards across commercial systems, ensuring consistent application of account hierarchies, segmentation, classifications, and governance policies.
• Ensure customer profile elements are accurately embedded and consistently applied across SAP, Salesforce, and other relevant systems in partnership with system owners and data custodians.
• Maintain alignment across systems and resolve profile-related conflicts that could undermine data integrity or reporting accuracy.
• Establish ongoing measurement of customer profile data quality, including quality dimensions, thresholds, KPIs, and monitoring and reporting mechanisms.

3. Customer & Commercial Reporting

• Serve as the primary commercial representative for strategic customer reporting and insight initiatives across the enterprise.
• Identify needs for new or revised customer and commercial reports and align reporting investments with business strategy and enterprise objectives.
• Ensure customer definitions are reflected correctly in reports and dashboards, working with Commercial Analytics and IT.
• Lead or co-lead the Commercial Reporting Governing Body, ensuring reports are built, certified, maintained in a streamlined repository, and retired when appropriate.
• Structure and maintain customer profile elements to support growth analysis, market opportunity assessment, and advanced commercial analytics.

4. Governance Leadership, Value Realization & AI Enablement

• Lead or co-lead the Customer Data Excellence initiative, contributing customer data governance and commercial insight expertise to cross-functional workstreams and program planning.
• Prioritize Customer Data Excellence initiative activities and deliverables against the use cases defined in the program roadmap.
• Lead or co-lead the Commercial Data Governance Council to align customer definitions, commercial KPIs, data standards, issue resolution, and strategic data investments.
• Partner with business leaders to establish and track value realization metrics for customer data, reporting, and analytics investments, including growth, customer engagement, sales productivity, forecast accuracy, and decision quality.
• Ensure customer profile data is AI-ready, with governed and certified definitions, documented lineage, and a trustworthy foundation for commercial AI and advanced analytics.
• Partner with Commercial Excellence, Analytics, and IT to prioritize AI and advanced analytics opportunities enabled by trusted customer data.

5. Adoption, Change Management & Enablement

• Drive adoption of customer data standards and reporting solutions through stakeholder engagement, education, communication, and change management.
• Partner with business units and functions to reinforce proper use of and sustained compliance with defined standards.
• Build shared understanding of customer definitions and commercial KPIs across Sales, Finance, Customer Experience, IT, and Analytics.

What We’re Looking For

• Deep B2B customer and master data governance experience, including working knowledge of SAP MDG, Salesforce account and opportunity models, and SAP-to-CRM integration patterns.
• Channel fluency across direct, distribution, parent entity, OEM, and end-user models, with the ability to translate complex channel structures into clear data definitions and hierarchy rules.
• Track record of defining and certifying trusted KPIs, setting data quality standards and service levels, and standing up ongoing measurement practices.
• Proven ability to translate senior leaders’ decision-making needs into prioritized reporting requirements and an enterprise reporting roadmap built around business value.
• Strong cross-functional influence, with the ability to uphold enterprise data and reporting rules across Sales, Finance, Customer Experience, IT, and Analytics without direct authority.
• Experience within a formal data-governance framework, including leading or co-leading governance forums and resolving definitional conflicts.
• Working understanding of what makes data AI-ready: governed definitions, clean hierarchies, and documented lineage.
• Experience establishing value realization measures for data and analytics investments, with change management capability in a global commercial organization.

Success Measures

• Increased use of customer and commercial insight in business decision-making.
• Reduction in duplicate or conflicting customer records.
• Harmonized customer and commercial KPI definitions across the businesses.
• Measurable improvement in customer profile data quality against defined thresholds.
• Higher adoption of enterprise reporting solutions.
• Standardized customer hierarchies and segmentation in Salesforce.
• Reduced duplication of reporting effort.
• Improved visibility into revenue, margin, pipeline, customer, and commercial performance drivers.
• Improved forecast accuracy enabled by trusted customer data.
• Strong alignment between business priorities, reporting investments, and analytics delivery.
• Faster conversion of business questions into actionable insights and decisions.
• Quantified business value generated from data and reporting initiatives.
• Successful deployment of commercial AI use cases.

인재 커뮤니티에 가입하여 Qnity과의 만남을 이어가세요! https://careers.qnityelectronics.com/kr/ko/jointalentcommunity

Qnity은 기회균등 고용주입니다. 자격에 부합하는 지원자라면 인종, 피부색, 종교, 신념, 성별, 성적 지향성, 성적 정체성, 기혼 여부, 출신 국가, 나이, 재향군인 지위 유무, 장애 유무 또는 여타 모든 보호 대상 등급과 관계없이 채용 후보로 고려합니다. 포지션을 검색하거나 취업 지원을 위해 합당한 수준의 편의를 제공받아야 하는 경우, 장애인 편의 제공 페이지에서 연락처 정보를 확인하시기 바랍니다 http://www.qnityelectronics/accessibility.html

Qnity은 포괄적인 보상 및 복리후생 제도를 제공합니다. 자세한 내용을 보려면 보상 및 복리후생 페이지를 방문하세요 https://careers.qnityelectronics.com/kr/ko/compensation-and-benefits-final

우리는 채용 프로세스를 개선하기 위해 인공지능(AI)을 사용합니다.