Global Command Center Lead — Hybrid (US)

Carrier; Kennesaw (GA); Ibrido; USD 96.000 - 192.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Benefits

Retirement Benefits

Paid time off

Descrizione del lavoro

Carrier Global Corporation in the US is seeking a Lead Service Manager to head the North America Command Center in Kennesaw, GA, leveraging 10+ years in Energy Management Systems, HVAC, and remote services to drive customer outcomes.

This hybrid role combines onsite leadership with remote collaboration, overseeing a small team and coordinating global delivery with teams in India and other geographies, while advancing digital transformation and service excellence.

Competenze

• 10+ years in Energy Management Systems with system integration or remote services for HVAC.
• 5+ years working with customers and internal stakeholders, translating needs into service solutions.
• 5+ years with HVAC equipment and control systems (e.g., Tridium, Schneider, Honeywell, Trane, Novar).
• 3+ years in Business Process Management across cross-geo teams.

Mansioni

• Lead a team of 2–3 direct reports and ~20 indirect engineers in the NA Command Center.
• Own global delivery operations across India and other regions.
• Engage with customers to define service needs and contribute to contractual design.
• Drive digital transformation and IoT adoption within the command center.
• Manage cross-functional contracts and commercial aspects.

Conoscenze

Energy Management Systems

Remote Services Management

Stakeholder management

HVAC equipment knowledge

Business Process Management

Formazione

Associates degree

Descrizione del lavoro

Carrier Global Corporation in the US is seeking a Lead Service Manager to head the North America Command Center in Kennesaw, GA, leveraging 10+ years in Energy Management Systems, HVAC, and remote services to drive customer outcomes.

This hybrid role combines onsite leadership with remote collaboration, overseeing a small team and coordinating global delivery with teams in India and other geographies, while advancing digital transformation and service excellence.