Global Client Services Executive - 24/7 Luxury Travel

Vista; Columbus (OH); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Global experience

Tech platforms access

Career growth

Learning and development

Job summary

Vista in Columbus, Ohio is seeking a Client Services Executive to be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence. You will manage bookings and oversee the client journey.

We offer 24/7 coverage, shifts including nights and weekends, opportunities to grow in customer service and operations, and access to multiple platforms to deliver an end-to-end travel experience.

Qualifications

• Experience in a client-facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems across several platforms in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.

Responsibilities

• Managing client requests and bookings with precision and efficiency.
• Overseeing all operational aspects of the client's journey, securing regulatory permissions and documenting flight requirements.
• Arranging ground transfers, chauffeurs, and helicopter connections for end-to-end travel.
• Anticipating challenges, resolving issues, and keeping clients informed.
• Coordinating across multiple teams to deliver seamless service.
• Building trusted relationships with high-profile clients through clear communication.
• Taking ownership of complex situations to achieve the best outcome.
• Client Services team operates 24/7 with day and night shifts.

Skills

Client-facing

Multi-system navigation

English communication

Calm under pressure

Collaborative mindset

Shift flexibility

Job description

Vista in Columbus, Ohio is seeking a Client Services Executive to be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence. You will manage bookings and oversee the client journey.

We offer 24/7 coverage, shifts including nights and weekends, opportunities to grow in customer service and operations, and access to multiple platforms to deliver an end-to-end travel experience.