Global Client Services Executive - 24/7 Luxury Travel

Vista; Columbus (OH); Presencial; USD 36.000 - 43.000; Jornada completa

Descripción de la vacante

Vista is seeking a Client Services Executive in Columbus, OH to be the first point of contact for clients, manage bookings, and oversee the entire client journey. You will coordinate ground transfers, ensure regulatory permissions, and deliver seamless, end-to-end travel experiences for a global client base.

The role requires strong English communication, the ability to navigate multiple systems, and a collaborative, flexible approach to a 24/7 schedule.

Formación

• Experience in a client-facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions-focused under pressure.

Responsabilidades

• Managing client requests and bookings with precision and efficiency.
• Overseeing all operational aspects of the client's journey, including securing permissions and gathering country-specific requirements for each flight.
• Arranging tailored services beyond the flight, such as ground transfers and helicopter connections.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver end-to-end service.
• Building trusted relationships with high-profile clients through clear communication.
• Taking ownership of complex situations to ensure the best outcomes.
• Supporting a 24/7 Client Services team with rotating day/night shifts.

Conocimientos

Client facing

Multi-system navigation

English proficiency

Calm under pressure

Collaborative mindset

Flexible shifts

Descripción del empleo

Vista is seeking a Client Services Executive in Columbus, OH to be the first point of contact for clients, manage bookings, and oversee the entire client journey. You will coordinate ground transfers, ensure regulatory permissions, and deliver seamless, end-to-end travel experiences for a global client base.

The role requires strong English communication, the ability to navigate multiple systems, and a collaborative, flexible approach to a 24/7 schedule.